Paul

ECommerce & SaaS Virtual Assistant | Customer Support Manager

95 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.31/hour ($1,600.00/month)

Bachelors degree

Last Active

June 26th, 2026 (today)

Member Since

March 14th, 2019

Profile Description

Professional eCommerce & SaaS Virtual Assistant with 6+ years of experience helping brands streamline operations, boost customer satisfaction, and build efficient support systems.

- Managed daily Shopify operations — order processing, refunds, replacements, order tracking, PayPal disputes, and supplier coordination

- Delivered excellent SaaS customer support through tools like Re:Amaze, Freshdesk — including troubleshooting, bug reporting, and SOP creation.

- Built help docs, training guides, and process flows that improved team response times and consistency.

- Manage customer support operations at a Shopify-based eCommerce Store and SaaS lead-generation platform 

I’m tech-savvy, proactive, and detail-oriented — equally comfortable managing client communications, optimizing workflows, or creating documentation that keeps teams aligned.

My goal is help businesses scale their customer experience through reliable support, organized systems, and efficient remote operations.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Data Entry

Other Skills

Marketing » Affiliate Marketing

Marketing » Content Creation » Technical Writing

Advertising » Facebook Ads

SEO

E-Commerce » Clickfunnels

Customer Support » Technical Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
31
Gender
Male
Website
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Address
Calamba City, Laguna
Tests Taken
IQ
Score:  118
English
C2(Advanced/Mastery)
Government ID
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