Nine (9) years of experience in a multinational professional services firm as an I.T. Support Officer and Administrative Staff.
? In-depth experience in computer system and technical application as well as resolving
software, hardware and administrative issues.
? Resourceful in the completion of projects, effective multi-tasking ability, flexible and
responds well in fast-paced, high-pressure environment.
? Auditing tools and platform support (Microsoft GamX, SharePoint, EY Canvas, etc.)
? Windows system package migration with Symantec system disk and storage encryption
?
? RSA SecurID Token for user configuration
? Cisco video conferencing support
? PABX, Telephone and IP-phone system support.
? Active directory user maintenance
? Remote session support
? Network support for WAN Intranet, VPN, wireless access point, cisco switch and router.
? (SAP) System Application Product installation\client configuration and user
management
? Network Activity Monitoring for Employees
? Network Server Management
? Software and Hardware Installation and maintenance
? Computer Security Management
? Sophos XG & Sonic Wall Firewall Management
? Active Directory Management
? Configuration and technical support for hardware and software concerns
? Record and resolve customer issues with proper history
? Configuration and maintenance of CCTV, server equipment’s such as Bluecoat packet shaper for bandwidth control and other related devices for audio and video system.
? Performing routinely maintenance to help prevent any possible technical problems and critical issues
? Supports more than 250 users in 3 different branches
? Communicate with field technicians to resolve issues whenever required
? Access card system support and generates Time In and Out of employees.
? Hardware\Software installation and troubleshooting & maintenance
? Encoding, formatting and editing financial statements and other documents
? Lotus Notes and Outlook Mail setup
? Printer, router, scanning machine configurations
? Operating Audio and Video System
? Network topology\ TCP-IP set-up and troubleshooting
? Basic video and graphics designing and editing
? Windows and Linux Operating system installation and configuration
? Active Directory Management
? Initial Configuration of CISCO switch
? Microsoft GamX, SharePoint troubleshooting
? Symantec Encryption Management
? RSA Token Configuration
? Data Server Management
? Asset Inventory
? Purchasing and handling IT and none IT related assets.
? Editing and formatting financial statements and other important letters and documents
of communication
? FS (Financial Statements editing, formatting, printing and binding)
? Flight bookings for executives and staff
? Executive’s calendar booking and meeting rooms arrangement
? Audio and Video room preparations, scanning and printing of public seminar materials
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