Customer Support Specialist | Social Media Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.88/hour ($1,120.00/month)

Bachelors degree

Last Active

June 15th, 2026 (6 days ago)

Member Since

December 17th, 2011

Profile Description

Hello! I’m ---------- —E-commerce Customer Support and Social Media VA

Non-Voice Specialist | 10+ Years Experience

Shopify | Zendesk | Gorgias | Meta Business Suite | Facebook Ads Manager

I help e-commerce and DTC brands provide fast, friendly, and reliable customer support while growing their social presence through consistent content, community engagement, and basic paid audience testing.

What I Do Best

E-commerce & Customer Support<8efe80624d780eba0c6493ec45140364>Email and Chat Support (Non-Voice)
Shopify and Amazon Order Support
Inbox Management and Ticket Triage
Refunds, Replacements and Escalations
Comment Replying and DM Support
Process Documentation and Admin Assistance
Social Media Support
Social Media Management (Facebook, Instagram, TikTok)
Content Scheduling, Publishing and Captioning
Community Moderation and Audience Engagement
Basic Social Media Buying (Boosting posts, audience testing, creative A/B testing)
Social Inbox Replying and Lead Filtering

Platforms & Tools

Customer Support: Zendesk, Gorgias, Re:Amaze, Freshdesk, Helpscout
E-commerce: Shopify, Amazon Seller Central, ShipBob
Social Media: Facebook, Instagram, TikTok, Meta Business Suite, Business Manager
Ad Tools: Facebook Ads Manager

Others: Gmail, Google Workspace, Canva, Trello, Slack

Why Clients Trust Me

Calm, solutions-driven, and reliable under pressure
Quick learner who adapts fast to new tools and SOPs
Experienced with high-volume support environments
Passionate about customer experience and brand growth
English C2 – clear, human, professional communication

Keywords/Hiring Fit

E-commerce VA | Shopify VA | Customer Support VA | Non-Voice Specialist | Email Support | Chat Support | Social Media VA | Community Manager | Social Media Management | Ads Support | Inbox Manager | Zendesk Expert | Gorgias Expert

If you want a VA who treats your customers like humans—and helps your brand show up where your audience is—I’m here to support your growth.

Let’s make your customers happier and your socials stronger