I have 7 years of experience with the BPO industry here in the Philippines, mostly catering North American customers but also serve customers around the globe. I have excellent customer service skills such as attentiveness, patience, and communication. I always look for ways to improve my knowledge of our product by challenging myself with tough scenarios. When a hard situation comes in, it excites me because I know that I will learn new things from it. I also believe that studying is always the key to success, so one should never stop learning.
Aside from the speaking skills that I acquired, I also have the opportunity to learn about MS-Excel. My first company provided me with training on MS-Excel 101, so that I can use it on the reports needed at work.
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