Jill
E-commerce Support & Operations Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.73/hour ($912.00/month)
Bachelors degree
Last Active
March 20th, 2026 (77 days ago)
Member Since
December 7th, 2011
Profile Description
High-growth e-commerce brands need more than a support agent; they need a specialist who understands the ecosystem. I bridge the gap between customer satisfaction and backend efficiency, ensuring your store runs smoothly across all sales channels.
I provide comprehensive Customer Service and Administrative Support specifically tailored for e-commerce brands. I specialize in centralizing communication across Shopify, eBay, Amazon, and
What I bring to your team:
Conflict & Dispute Resolution: Expertly handling refunds, eBay/Shopify disputes, and customer complaints to protect your merchant rating.
Proactive Sales Growth: I don't just close tickets; I send strategic follow-up
Technical Liaison: I act as the "middleman" between customers and your tech team to streamline the replacement of defective items, ensuring technical issues don't lead to bad reviews.
End-to-End Order Logistics: Managing the full lifecycle—from processing cancellations and returns to tracking collections.
Tech-Savvy Operations: Highly proficient in Trello for project tracking, Dropbox for file management, and Slack for seamless team communication.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Experience & Crisis Management: Acted as the primary point of contact via RichPanel, expertly de-escalating high-risk tickets and resolving complex inquiries from irate customers to maintain brand loyalty.
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
I provide comprehensive Customer Service and Administrative Support specifically tailored for e-commerce brands. I specialize in centralizing communication across Shopify, eBay, Amazon, and Facebook Marketplace using professional helpdesk tools like Zendesk and RichPanel.
Other Skills
E-Commerce » Logistics Coordination
Experience: 2 - 5 years
Operational Liaison: Served as the critical bridge between customers and the fulfillment team to resolve failed deliveries and coordinate the replacement of defective items with the technical/product team.
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mati City, Davao Oriental
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 46
- Influence: 11
- Steadiness: 13
- Compliance: 30
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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