E-commerce Customer Service

All the messages that originate from different channels such as the company's eBay selling account, Amazon, and Facebook Page are integrated in this customer service software. This is where I manage and respond all the emails from the customers, suppliers, and couriers.

I have managed eBay selling accounts. Sending invoices for eBay customers using Linnworks and solving eBay cases such as returns, cancellations, requests, and disputes are part of my tasks.

I was a customer service agent of an auto parts company. Addressing all the tickets on Zendesk that originate from different channels by answering both general and specific questions about the products and services of the company, responding to reviews and feedback, and handling returns, cancellations, and refunds.

I had issued invoices using Xero for purchases at the company's website.

I use this SaaS as reference of my daily, weekly, and monthly tasks.

Responding promptly to customer queries, creating and updating billing information, processing orders, cancellations, and arranging collections.

Responding promptly to customer queries, creating and updating billing information, processing orders, cancellations, and arranging collections.

Aside from eBay channels, the company that I worked before sells on their website too. They used Magento where customers can directly purchase their products.