Geraldine

Customer Service Representative | Operations and Admin VA

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Overview

Looking for full-time work (8 hours/day)

at $3.29/hour ($636.35/month)

Bachelors degree

Last Active

July 1st, 2026 (13 days ago)

Member Since

February 19th, 2019

Profile Description

Hi! I am Ge.

Are you looking for a reliable e-commerce support specialist who can quickly adapt to your store systems and help you manage customer inquiries, orders, and daily operations efficiently?

I bring 5+ years of experience supporting high-volume e-commerce and service-based businesses. I handle 80–150+ customer inquiries daily across email, chat, and CRM platforms like Gorgias and ensuring fast, accurate, and professional resolution.

As an experienced Virtual Assistant and Customer Support Specialist, I have:

• Issue resolution and escalation handling
• E-commerce platform adaptability and workflow learning
• Strong attention to detail and data accuracy
• Customer-first communication approach
• 5+ years in customer support and virtual assistance in high-volume environments
• Strong end-to-end issue resolution (refunds, cancellations, order issues) with minimal escalation
• Detail-oriented, adaptable, and efficient in fast-paced environment

My focus is simple: Deliver efficient support that improves customer satisfaction, reduces response time, and strengthens customer retention.

If you need a dependable, detail-oriented support specialist who can perform under pressure and scale with your business, I’m ready to help. :)

I’m available via email or live call, with a response time of one hour or less.

Have a great day!

Looking forward to working with you,
Geraldine Lamparas

Top Skills

Office and Administration » Data Entry

Experience: 2 - 5 years

I regularly performed data entry using spreadsheets, encoding store records, expenses, and operational data accurately to maintain organized and updated records.

Office and Administration » Email Management

Experience: 2 - 5 years

Handled email management as part of my managerial role, including inbox monitoring, responding to customer and internal inquiries, organizing emails, and coordinating follow-ups with relevant teams to ensure timely resolution

Customer Support » Customer Service

Experience: 2 - 5 years

As an Assistant Restaurant Manager – Customer Service, supports daily operations by supervising frontline staff, resolving escalated customer issues, ensuring service standards are met, and assisting with scheduling, training, and performance monitoring to deliver a high-quality customer experience.

Other Skills

E-Commerce » Ebay » Customer Support

Experience: 2 - 5 years

I directly interacted with customers to understand their needs, handled concerns and complaints, and gathered feedback to help improve store service and operations.

Professional Services » Management Services » Inventory Management

Experience: 2 - 5 years

Skilled in monitoring inventory levels, ensuring accurate stock counts, and preventing shortages or overstock situations.

Office and Administration » Administrative Support

Experience: 2 - 5 years

As an Assistant Restaurant Manager, I supported daily operations and management by handling documents, reports, coordination tasks, and general office and administrative duties.

Accounting » Accounts Receivable » Billing

Experience: 2 - 5 years

I handled store billings and encoded expenses, including monitoring submissions and ensuring accuracy and proper documentation before processing.

Marketing » Appointment Setting » Calendly

Experience: 2 - 5 years

I coordinated daily tasks, schedules, and priorities with staff and management to ensure activities, submissions, and operational requirements were completed on time.

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 103: DISC
Dominance: 24%
Influence: 17%
Steadiness: 35%
Compliance: 24%: English
C1(Advanced)