Shopify Customer Support/Chargeback Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 30th, 2026 (3 days ago)

Member Since

February 7th, 2019

Profile Description

---------- J. ----------
Neptune St., Puentebella Subd., Bacolod City
???? ---------- | ???? ---------- SummaryI’m a dedicated and resourceful professional with over 14 years of experience in customer service and call center operations, and 6 years specializing in eCommerce virtual assistance. Throughout my career, I’ve been recognized for being detail-oriented, approachable, and results-driven — consistently meeting goals while maintaining professionalism and empathy.I’ve supported eCommerce operations by managing emails, tickets, chargebacks, BBB and Trustpilot reviews, and supplier communications using platforms like Zendesk, Richpanel, Shopify, Stripe, and PayPal. My strength lies in solving problems efficiently, building trust with customers, and maintaining a positive brand image in every interaction.Core StrengthsCustomer-Centered and Empathetic

Highly Organized and Detail-Oriented

Calm Under Pressure

Excellent Written and Verbal Communication Skills

Open-Minded and Adaptable to Change

Goal-Oriented and Motivated by Growth





Professional Experience
Ecommerce Virtual Assistant — Gaias (2023–2025)
 Freelance / RemoteProvided excellent email support, assisting customers with product inquiries, order cancellations, and refund requests.

Coordinated closely with suppliers to ensure smooth and timely order fulfillment.

Maintained accurate records of customer interactions, following up to ensure satisfaction and resolution.

Handled daily communication with empathy and professionalism, strengthening brand loyalty and trust
Ecommerce Virtual Assistant (2019–2024)
Freelance / RemoteManaged daily email and ticket support using Zendesk and Richpanel, ensuring timely responses and issue resolution.

Handled chargebacks on Shopify, Stripe, and PayPal — preparing thorough documentation to minimize losses.

Monitored and responded to BBB and Trustpilot reviews to maintain customer trust and brand reputation.

Processed refunds and coordinated replacements according to company policy.

Collaborated closely with suppliers to ensure accurate inventory and smooth order fulfillment.

Social Media Manager (2019–2024) Freelance / ---------- multiple Facebook business pages and maintained consistent, engaging content.

Created and scheduled posts that matched brand tone and boosted engagement.

Actively participated in Facebook groups to promote products and drive traffic to the store.

Social Media Customer Support — Storm LTD (Feb 2019 – May 2021) Freelance / ---------- Facebook pages and groups, ensuring a positive and respectful community environment.

Responded promptly to customer inquiries via Facebook and email.

Collaborated with internal teams to resolve customer issues quickly and efficiently.

Maintained a friendly and professional tone that helped strengthen brand relationships.

Appointment Setter — Kidney Clothes Foundation (Nov 2018 – 2021) Freelance / RemoteContacted homeowners to encourage clothing donations for a charitable cause.

Scheduled convenient donation pick-ups and ensured a smooth donor experience.

Technical Support Representative — Focus Direct for ---------- (Oct 2010 – Sept 2018)Assisted customers with troubleshooting and technical concerns.

Provided accurate, step-by-step solutions to ensure quick problem resolution.

Maintained high performance in both technical support and sales metrics.

Outbound Telemarketer — Access Call Solutions Inc. for ---------- (Dec 2008 – July 2009)Promoted local business advertising services to increase online visibility.

Consistently met and exceeded daily sales quotas through engaging communication.

Customer Service Representative — Teletech for ---------- (Nov 2006 – Nov 2008)Handled inbound calls, resolving customer concerns with professionalism and patience.

Provided accurate information on services and billing inquiries.

Achieved strong customer satisfaction scores through excellent communication and problem-solving skills.

EducationBachelor of Science in Nursing
Central Philippines Adventist College | 2002–2006AB English
Colegio de San Agustin Bacolod | 2000–2002