Karina

Experienced Customer Service Specialist | Short-Term Rentals Expert

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Overview

Looking for full-time work (8 hours/day)

at $9.12/hour ($1,760.00/month)

Master in Development Communication

Last Active

February 13th, 2026 (131 days ago)

Member Since

November 24th, 2011

Profile Description

Customer Service Representative with over 3 years of dedicated experience in the short-term rental industry, delivering high-quality support across platforms such as Airbnb, Vrbo, and ---------- . Proven success in handling high-volume inbound inquiries, resolving guest and host complaints, and managing sensitive situations with professionalism and empathy. Skilled in communication, problem-solving, and quality assurance, with a deep understanding of the unique challenges and standards within the vacation rental sector. Known for building trust-based relationships and consistently exceeding service-level expectations. Passionate about enhancing guest satisfaction and contributing to operational excellence in fast-paced, customer-focused environments.

Top Skills

E-Commerce » Product Research

Experience: Less than 6 months

Professional Services » Management Services » Property Management

Experience: 5 - 10 years

Office and Administration » Email Management

Experience: 5 - 10 years

Other Skills

Customer Support » Chat Support

Experience: 6 months - 1 year

Customer Support » Phone Support

Experience: 6 months - 1 year

Office and Administration

Experience: 2 - 5 years

Basic Information

Age: 56

Gender: Female

Website: Sign Up with Pro Account to View

Address: Talisay, Cebu

Tests Taken: IQ
Score: 108: DISC
Dominance: 49/56
Influence: 39/25
Steadiness: 63/32
Compliance: 88/67: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”