Candy

Customer service representative

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

July 4th, 2026 (9 days ago)

Member Since

January 29th, 2019

Profile Description

Customer Service Representative with over 9 years of experience in the BPO industry, including 7 years in remote roles supporting U.S.-based clients. Demonstrates strong expertise in email, chat, and phone support, along with proficiency in CRM and ticketing systems such as Zendesk and Salesforce. Skilled in handling high-volume customer interactions while consistently meeting and exceeding KPIs, SLAs, CSAT targets, and first-call resolution (FCR) goals. Adept at billing support, technical troubleshooting, complaint resolution, and delivering efficient, customer-focused solutions in fast-paced environments.

Core Skills:
Customer Support | Email & Chat Support | Inbound/Outbound Calls | CRM & Ticketing Systems (Zendesk, Salesforce) | Technical Support | Billing & Refunds | Complaint Resolution | Order Processing | Upselling | Data Entry | QA & Call Monitoring | KPI/SLA Compliance | CSAT Improvement | Remote Work

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Sales Support

Experience: 2 - 5 years

Other Skills

E-Commerce » Inventory Management » Quality Control

Real Estate » Appointment Setting

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Marketing » Copywriting

Marketing » Social Media Management » Facebook marketing

Human Resources

Customer Support » Technical Support

Experience: Less than 6 months

Office and Administration » Transcription

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age: 43

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bustos, Bulacan

Tests Taken: IQ
Score: 135: DISC
Dominance: 47%
Influence: 29%
Steadiness: 16%
Compliance: 7%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”