Virtual Assistant|Online Business Management|CSR Pro|HIRE ME

As an email support representative, I possess strong skills in effectively assisting customers through email communication. I excel at promptly responding to customer inquiries and providing helpful solutions to their concerns. With clear and concise written communication, I ensure that customers receive accurate information and feel supported throughout their interactions. My goal is to deliver excellent customer service by addressing queries, resolving issues, and maintaining a high level of professionalism in every email exchange.

In e-commerce, particularly with Shopify, I have strong skills in three key areas. Firstly, I excel in manually fulfilling orders, ensuring that each package is carefully prepared and ready to be shipped to customers. Secondly, I am proficient in checking tracking information, and diligently monitoring shipments to keep customers informed about their order's whereabouts. Lastly, I have expertise in handling refunds and efficiently managing the process when customers want to return a product and receive their money back. Overall, my skills in e-commerce revolve around accurately fulfilling orders, tracking shipments, and managing refunds, all aimed at providing a smooth and satisfying customer experience.