Roselien
Workforce Services Analyst ( Six Sigma White Belt)
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.22/hour ($818.18/month)
Bachelors degree
Last Active
February 18th, 2026 (108 days ago)
Member Since
January 22nd, 2019
Profile Description
Operations & Workforce Management VA | Realtime, Scheduling & Forecasting | Reporting & Analytics
I am an Operations and Workforce Management Virtual Assistant with extensive experience in realtime monitoring, scheduling, forecasting, and performance reporting. I have supported fast-paced operations by managing intraday adjustments, tracking KPIs and SLAs, preparing reports, and maintaining clear process documentation.
My background includes Workforce Management, customer service, teaching, and TESDA-certified technical training. I am highly organized, analytical, and reliable, with hands-on experience using tools such as NICE IEX, Verint, Salesforce, Excel, and Power BI. I help business owners and managers keep operations running smoothly so they can focus on growth.
Top Skills
Advertising » Performance Tracking
Experience: 5 - 10 years
Attendance, Adherence & Productivity Tracking
Office and Administration » Data Analytics
Experience: Less than 6 months
Data Analysis & Dashboard Reporting
Human Resources » Workforce Management
Experience: 5 - 10 years
Workforce Management (Realtime, Scheduling & Forecasting)
Other Skills
Accounting » Financial Accounting » Analysis
Experience: 5 - 10 years
Root Cause Analysis (RCA) & Incident Documentation
Advertising » Trend Monitoring
Experience: 5 - 10 years
KPI / SLA Monitoring & Performance Reporting SLA Management: Defining Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure service uptime and quality. KPI Development: Identifying Key Performance Indicators that actually align with business goals (e.g., Mean Time to Resolve (MTTR), First Call Resolution, or Churn Rate). Data Visualization: Building automated dashboards (Power BI, Tableau, Grafana) to provide "at-a-glance" health checks. Root Cause Analysis (RCA): Investigating why a metric dipped and proposing a fix.
Professional Services » Management Services
Experience: 5 - 10 years
Email & Inbox Management
Professional Services » Management Services » Administrative Management
Experience: 5 - 10 years
Operations & Administrative Support
Customer Support
Experience: Less than 6 months
Customer Support » Phone Support
Experience: Less than 6 months
Customer Support » Social Media Moderation
Experience: Less than 6 months
Office and Administration » Admin Data Processing
Experience: 5 - 10 years
Process Improvement & SOP Documentation
Office and Administration » Calendar Management » Scheduling
Experience: 5 - 10 years
Calendar & Schedule Management
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- General Trias, Cavite
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 42
- Influence: 7
- Steadiness: 25
- Compliance: 26
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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