High Class Customer Service Professional / Content Moderator

Overview

Looking for part-time work (6 hours/day)

at $4.13/hour ($600.00/month)

Associates degree

Last Active

July 4th, 2026 (18 days ago)

Member Since

January 17th, 2019

Profile Description

My most recent job experience was as an admin manager wherein I was actually part of both operations side and backend side so I'd say checking out emails throughout the day is definitely something that I'm used to. I basically work on all the updates, presenting them to the team and even the responses that our agents would provide to certain queries of our customers - it's me who are mostly providing them answers. I'd say I'm pretty much involved in customer service as well as I mainly answer all concerns regarding processes and stuff.

I also worked with Shopify via the Oliver Cabell Brand wherein the job involves mostly providing customer support to customers via email/ticket - the main tool that we were using was Zendesk. Aside from built-in templates provided, I definitely answer customers with confidence and knowledge about policies involved as there'll be times that an unusual concern would pop up and I would respond with a personal one. I can say that I'm able to work independently except for times wherein escalations are needed because the decision needed is out of my scope.
I tried owning a small restaurant business as well a few years back and I'd say that it was definitely an eye opener as I'm mostly running everything in the business including customer service by answering all messages in social media (mainly Facebook and Instagram).

With over 10 years of experience in customer service (phone, chat, email, and ticket support), data entry, and admin support, I have worked with fashion/e-commerce brands such as Amazon, Forever 21, and Shopify (Oliver Cabell Brand) and I can confidently say that I can provide the best service to any clients.

I am a fast typer (ranging from 80wpm - 100wpm), has a keen eye for details and is very much familiar with sheets and online forms. I have great communication skills (both spoken and written), with an advanced/mastery level in English proficiency. I own a personal computer and a laptop. I also have an excellent and reliable internet connection with 300mbps download and upload speed.

My passion is to fully resolve my clients' needs to the best of my ability to make sure that I am an asset. Patience, attentiveness, time management, positive attitude towards work, empathy and a lot of other traits are what I honed during my years of experience. I am a team player who is always willing to be trained for new things that would help me further my skills in order to provide the best assistance to my clients.