Ecommerce Operations VA | Order Management, Fulfillment & Customer Experience

Overview

Looking for part-time work (6 hours/day)

at $10.78/hour ($1,560.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

January 11th, 2019

Profile Description

Hi! I'm an Ecommerce Operations VA with 5+ years of remote experience helping online brands stay organized, move orders smoothly, and keep customers happy.

I specialize in operations support, the behind-the-scenes work that keeps your business running without you having to micromanage every detail. Whether it is coordinating fulfillment, reconciling inventory, managing wholesale accounts, building SOPs, or handling customer support, I come in ready to take ownership and get things done right.

What I can help you with:
• Order and fulfillment coordination, including warehouse communication and carrier scheduling.
• Daily inventory reconciliation between Shopify and warehouse reports.
• Wholesale and retail account management across Faire, RepRally, and HubSpot.
• SOP and macro creation so your team always knows what to do.
• Customer support across email, chat, social media, and review platforms.
• Workflow automation to reduce manual work and catch issues before they reach customers.
• Reporting, CSAT tracking, and chargeback management.

Tools I work with: Shopify, Gorgias, HubSpot, ShipHero, NetSuite, Skio, Faire, RepRally, Notion, Zendesk, and more.

A few things I have done for previous clients:
• Built an automated outreach system for OOS and shipment issues that reduced customer complaints before they escalated.
• Redesigned support workflows that cut resolution time from 8 hours to 2.5 hours.
• Built 150+ SOPs and macros from scratch, bringing escalation rates to near 0.1%.
• Managed fulfillment coordination for 10 to 15 wholesale and retail orders daily while keeping all parties aligned.

I am reliable, proactive, and detail-oriented. I treat your business like my own and I do not disappear when things get busy.

If you are looking for a long-term operations partner who can hit the ground running, I would love to connect!