Angelica

Customer Experience & Operations Specialist | Digital Support & Solutions | Grad

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $2.85/hour ($545.44/month)

Bachelors degree

Last Active

June 29th, 2026 (yesterday)

Member Since

January 10th, 2019

Profile Description

I thrive at the intersection of clear communication and technical problem-solving. With over 2 years and 9 months of experience supporting industry leaders like Grab Philippines and Telus International Philippines, I specialize in transforming complex merchant and consumer issues into seamless solutions.

My background in Broadcast Communication has sharpened my ability to deliver concise, empathetic, and effective messaging — whether I'm managing high-volume live chats or navigating complex SAP and Zendesk workflows. I take pride in maintaining 90%+ CSAT scores and ensuring operational accuracy in fast-paced digital environments.

Core Competencies:

Platforms: Zendesk, SAP, Workday, Google Workspace, Slack.
Expertise: Merchant Support (E-commerce), Technical Troubleshooting, Order Management, and SLA Compliance.
Soft Skills: Customer Relationship Management (CRM), Conflict Resolution, Team Collaboration, Email Management, Time Management.

Let's connect! I'm currently looking for new opportunities in Customer Experience and Operations where I can help teams scale and succeed.