Alissandra
Technical Support | Data Entry VA | Email and Chat Support | Customer Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelor's degree
Last Active
July 4th, 2026 (3 days ago)
Member Since
January 10th, 2019
Profile Description
Hello! I am Alissandra Isabel Evaristo. Dedicated Technical Support Agent with over 7 years of experience providing Level 1 and Level 2 support in a fast-paced remote environment. Experienced in assisting users through
Skilled in quickly diagnosing problems, explaining complex technical concepts in simple and user-friendly terms, and handling customer concerns with empathy and professionalism. Experienced in escalating complex cases to senior teams while maintaining clear communication and follow-ups to ensure complete resolution.
Proficient in using support platforms such as Zendesk, Freshdesk, and Slack. Known for strong attention to detail, active listening, multitasking, and maintaining professionalism under pressure. Committed to delivering excellent customer experience while meeting performance and service standards.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Skilled in providing professional and timely email support by addressing customer inquiries, resolving issues, and ensuring clear and effective communication.
Customer Support » Chat Support
Experience: 5 - 10 years
Experienced in providing chat support by assisting customers in real-time, resolving concerns efficiently, and delivering clear and professional communication.
Customer Support » Technical Support
Experience: 5 - 10 years
Skilled in providing technical support by troubleshooting issues, assisting users with technical concerns, and delivering effective solutions in a professional manner.
Other Skills
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Angeles City, Pampanga
- Tests Taken
- IQ
- Score: 135
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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