The VA List: Real Estate
June 2024 - August 2024
1. Generated 80–100 leads via Zillow and organized them using Google Sheets / Microsoft Excel.
2. Conducted 80–100 outbound calls daily to prospective property buyers in Florida and Georgia using RingCentral.
3. Supporting faster deal closures using Google Sheets / Microsoft Excel and CRM systems.
North Sound Superette: Store Supervisor
November 2017 - December 2022
1. Managed store operations and workflows, handling 5–10 daily reports with accuracy and on-time submission using Google Sheets.
2. Managed customer inquiries, concerns, and complaints, resolving issues.
3. Supervised inventory control processes, approximately 100 cases per week, including receiving, stocking, and organizing merchandise
4. Coordinated import transactions by communicating with 2–3 overseas suppliers via
Telstra: Credit Management Account Executive
November 2015 - August 2017
1. Handled 8–10 inbound inquiries and 15 outbound calls daily, while managing assigned accounts to follow up on unpaid balances through phone,
2. Tracked payments for 40–50 accounts, updating records and following up on overdue balances while coordinating repayment options.
Telstra: Billing and Sales Consultant
September 2013 - November 2015
1. Managed 30 inbound calls daily, resolving billing issues, handling complaints, and coordinating scheduled callbacks.
2. Resolved 30 inbound calls daily, including 15 calls focused on billing statement explanations and inquiries.
Linkserve Solutions: Administrative Assistant
May 2012 - September 2013
1. Generated and managed calling lists using company software (ListGrabber), supporting 10 outbound callers handling 100–200 calls daily.
2. Monitored staff schedules and time stamps, recording data in spreadsheets for accurate payroll processing.
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