I am a licensed Registered Nurse with extensive experience as a Virtual Healthcare Assistant supporting U.S.-based medical practices. In my virtual roles, I have handled a wide range of clinical and administrative tasks, including prior authorizations, insurance verification, prescription refills, appointment scheduling, chart updates, and various day-to-day practice management responsibilities. I am also trained in live scribing, assisting providers with real-time documentation to improve accuracy and workflow efficiency.
Before transitioning into healthcare, I built a strong 12-year career in the BPO industry, where I developed exceptional communication, organizational, and problem-solving skills through multiple roles such as Customer Service Representative, Technical Support Representative, Back-Office Associate, Chat Support, and Workforce Real-Time Analyst. This experience taught me how to manage complex tasks, handle high-pressure situations, and deliver outstanding support across different business functions.
In 2022, I further strengthened my clinical foundation by working as a Staff Nurse for six months, allowing me to refresh my nursing competencies and reinforce my understanding of patient care and healthcare operations.
With my combined background in nursing, healthcare administration, and BPO operations, I am now seeking a long-term virtual role where I can provide reliable, high-quality support to healthcare providers and help streamline their practice operations.
Experience: 1 - 2 years
Admin tasks such as taking in calls to answer patient's inquiries, set an appointment, refill medication, verify insurances of patients, and do prior authorizations.
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