Ritche

Skilled Customer Service Rep & Lead Generation Expert

Verified

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Overview

Looking for full-time work (8 hours/day)

at $6.58/hour ($1,272.74/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

November 27th, 2018

Profile Description

I have worked in the BPO industry for 3 years and attained the position of Quality Assurance Specialist. My responsibilities included monitoring and evaluating calls based on client-specific criteria, escalating and communicating detailed information about monitored calls to clients and supervisors, and addressing questions from the Operations team regarding Quality Assurance guidelines and policies. Through these experiences, I have developed strong problem-solving and communication skills (both verbal and written), and I am capable of analyzing and resolving complex technical issues. I am also able to perform other related duties and assignments as required by my supervisor or manager. Additionally, I worked with a translation company as a Talent Acquisition Assistant for nearly 8 years. In this role, I collaborated with Project Managers to identify staffing needs and developed job specifications, qualifications, and required skills. I also maintained and updated the recruiting database through lead generation and web research. I am hardworking, professional, and capable of working independently with a flexible schedule. I am eager to contribute, always keen to help, and enthusiastic about new challenges!