I'm a one-stop-shop :)

I have worked for the BPO industry and have handled several campaigns that have voice, email, and live chat channels. I have worked for both American and Australian-based campaigns.

I have been a Foundation Skills and Product Trainer for various programs in the BPO industry. I create curriculums and modules from the ground up. I also facilitated and passed on knowledge to new hires in the company. It was also part of my role to support the trainees through nesting until they are endorsed to production.

I have worked as a Client Services Manager for a BPO company handling 3 to 4 programs simultaneously, working with 9 clients at the same time. I take care of negotiations, client requests, communications internally and externally and make sure that everything is in order. I also arrange client visits from travel arrangements to accommodation and the like. On the commercial side, I oversee contract renewals and pricing negotiations. Part of my job is also creating presentations for Monthly and Quarterly business reviews as well as spearheading any new projects.

I have experience in bookkeeping and have used Xero for invoicing and reconciling accounts. I have also handled incoming and outgoing expenses, overseeing the day to day operations of an online english tutorial center based in Japan. I've also handled the payroll of staff and payables to suppliers.

I have experience in creating the content calendar as well as write the content for the social media posts for various clients in different industries. I've also written articles 500 - 1000 words per page on a wide range of topics.

I gained my experience in Project Management in the BPO I worked for. I spearheaded various projects focusing primarily on our client's requests and requirements. As a Project Manager, it was my task to make sure that deadlines were met and that each department involved was on track. I also managed the actions registry and made sure to communicate any developments, risks and completion rates at each phase of the project. I had a hand in the results from the beginning to the completion of every project.