Hello from the Philippines!
**I was awarded Perfect Attendance of the Year**
I finished Associate in Computer Technology.
I have 16 years BPO (call center) experience as International Customer Service with Sales, Technical Support, SME, Coach, Aide Accountant, Back office tasks (financial account) and Solar Appointment setter.
- My first BPO was a US-based company operating satellite TV.
- Expert in customer service, Sales (Upsell) and Technical Support
- We cater satellite dish selling dish, different boxes, remotes, cablings and different movies like HBO, Starz, Showtime and a lot more!
- I've been with the company for 8 years
- My second BPO is in financial/banking account with Australian company
- Expert in customer service, Sales (Upsell) and Technical Support
- Handling customer complaints, assists clients by answering their payment and billing inquiries, review and explain charges on their account, walk-thru client on their online banking issues, card replacement, update account details and a lot more.
-I've been with the company for more than 8 years
As part of our job in the office, we usually use Word and Excel file, which is somewhat similar to Google Docs and Sheets. We also have an internal
I am perfect for the job because I am a fast learner with less supervision, excellent typing skills, no attendance issue, reliable, hard-working, strong will to learn, flexible, trustworthy, and updated with social media updates. I have mini office, laptop with built in camera and quality noise cancelling headset.
VA TRAININGS and CERTIFICATIONS
• Online Course about Amazon Platform, Amazon VA Task, Amazon Product Listing, Creating a Listing and Tools to use for Product Searching ang Listing
• Powerful Social Media Marketing for Beginners in Udemy
• How to Start Working from Home by FHMoms
• Customer Service in Udemy
• Milestone Certificate in Canva
• Proficiency in Excel in Udemy
• Free Real Estate Marketing Crash Course Batch 5
SKILLS
- Excellent communication and soft skills
- Computer Savvy
- Admin Task/Data Entry Proficient
- Excellent Typing Skills
- Multi-tasker
- Video-Making using CANVA
- Basic Knowledge in Microsoft Tools, Google apps and Canva
- Web Searching
Dialer * CRM Video * Conferencing Tool
• ZOIPER | CALLTOOLS | AVAYA ONE X COMMUNICATOR | AVAYA HARD PHONE
• DialFire | JustCall
• Salesforce | Flock | Ryver |
Sincerely,
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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