Maria
Customer Service & Complaint Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.45/hour ($1,440.00/month)
Bachelors degree
Last Active
July 15th, 2026 (5 days ago)
Member Since
November 6th, 2018
Profile Description
I am a Customer Service and Complaint Specialist focused on delivering fast, professional, and solution-driven support that improves customer satisfaction and strengthens client relationships. I specialize in handling inquiries, resolving complaints, and managing escalations with calm, clarity, and empathy.
Key Skills:
Customer complaint handling & escalation management
Conflict resolution & de-escalation techniques
Clear, professional written and verbal communication
Problem-solving with a customer-first mindset
CRM tools and ticketing system management
Attention to detail and process adherence
Time management in high-volume environments
What I Bring to the Table:
I bring a strong ability to turn difficult customer interactions into positive outcomes by listening carefully, identifying the root cause of issues, and providing clear, timely solutions. I am reliable under pressure and ensure that every customer concern is handled with urgency and professionalism.
I also contribute to improving overall service quality by identifying recurring issues, supporting process improvements, and maintaining accurate documentation for better team coordination. My goal is always to reduce customer frustration, increase retention, and support the company’s reputation for excellent service.
I am seeking a long-term opportunity where I can apply my skills, grow with a supportive team, and consistently deliver high-quality customer support.
Top Skills
Customer Support
Experience: Less than 6 months
Other Skills
Customer Support » Technical Support
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: Less than 6 months
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- LAPU-LAPU CITY (OPON), Cebu
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 27%
- Influence: 11%
- Steadiness: 40%
- Compliance: 22%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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