Virtual Medical Assistant | Healthcare & Clinic Operations Support

- Experienced doula services providing emotional and informational support to mothers before, during, and after childbirth in rural communities. - Provided non-clinical patient care and support in a psychiatry practice by serving as a primary point of contact for patients, coordinating appointments, assisting with intake and onboarding, addressing questions and concerns, and helping ensure a positive and seamless patient experience throughout their care journey.

HIPAA Compliance Training (Alison) – Trained in patient privacy, confidentiality, PHI protection, healthcare data security, and HIPAA regulations. Knowledgeable in maintaining compliance and safeguarding sensitive patient information in healthcare administrative and patient support roles.

- Supported a wide range of administrative, operational, and patient support responsibilities including patient intake, appointment scheduling, billing and payment processing, prior authorizations, and insurance verification. - Handled various administrative and ad hoc tasks to ensure smooth and efficient workflows.

- Contributed to improving practice's online presence by creating and scheduling educational social media content and writing blog posts for the website.

Experienced in email support, handling customer and patient inquiries, appointment coordination, follow-ups, and issue resolution. Strong written communication skills with a focus on accuracy, responsiveness, and customer satisfaction.

Experienced in chat support, handling customer and patient inquiries through SMS, social media, and messaging platforms. Strong communication skills with a focus on timely responses, problem-solving, and delivering excellent customer service.

Skilled in communication, problem-solving, conflict resolution, and delivering exceptional customer experiences while maintaining professionalism and empathy.

Experienced in writing and proofreading mental health blog articles, ensuring content is accurate, engaging, well-structured, and free of grammatical errors. Skilled in simplifying complex mental health topics into informative and reader-friendly content.

Supported special projects such as research and presentation preparation for speaking engagements, and designed patient-facing and partner-focused marketing materials.

Experienced in using Squarespace and Webador website builders for website management and content updates. With Squarespace, I managed practice website information, published and scheduled blog posts, and ensured content remained accurate and up to date. Using Webador, I independently designed and developed my personal portfolio website, gaining hands-on experience in website layout, content organization, and basic web design.