Customer Service Manager/ VA / Shopify Store Manager

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 16th, 2024 (6 days ago)

Member Since

November 1st, 2018

Profile Description

Experienced customer service professional with over 10 years of experience as a customer service representative and nearly a year of experience as a Customer Service Manager. Proven track record of delivering exceptional customer service and leading teams to achieve customer satisfaction goals. Skilled in resolving customer issues, implementing effective customer service strategies, and managing customer support operations. Seeking opportunities to leverage my skills and experience in a dynamic and customer-focused environment.Key Skills:Customer Relationship Management: Skilled in building rapport with customers, understanding their needs, and providing tailored solutions to ensure satisfaction and loyalty.Team Leadership: Experienced in leading and motivating teams to achieve performance goals, providing guidance and support to enhance individual and collective performance.Problem-solving: Proficient in identifying and resolving customer issues promptly and effectively, utilizing creative problem-solving techniques to address complex Upgrade to see actual infomunication: Strong verbal and written communication skills, with the ability to communicate clearly and effectively with customers, colleagues, and stakeholders at all levels.Technology Proficiency: Familiarity with a variety of customer support software and systems, including CRM platforms, helpdesk software, and live chat tools.