Customer service and technical support professional with over 10 years of experience
across chat,
payment, fraud, and account-related concerns. Experienced in troubleshooting, escalation
handling, order management, and customer retention. Comfortable working with global
customers, cross-functional teams, and multiple support platforms.
CORE SKILLS:
-Customer Service & Support
-Technical Troubleshooting
-Account & Login Issues
-Fraud & Payment Concerns
-Order Tracking & Management
-Refunds & Replacements
-Zendesk & Web Messaging Support
-Cold Calling & Lead Qualification
-Training & Onboarding
-Escalation Handling
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.