Remote|Medical Support Officer|Patient Service Representativ

Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

October 17th, 2018

Profile Description

Professional Profile
Highly versatile and results-driven professional with over 14 years of progressive experience across healthcare administration, revenue cycle management, customer service, and digital marketing. Demonstrated expertise in patient support, insurance processing, quality assurance, and sales optimization, with proven success working for international organizations in the U.S., Australia, and UAE.
Currently serving as a Patient Service Representative at Clarity RCM, providing empathetic, compliant, and efficient support to patients across multiple healthcare systems. Simultaneously contracted with KINNECT (Australia) as a Medical Support Officer, coordinating pre-employment and health surveillance assessments with exceptional accuracy and compliance.
Skilled in HIPAA compliance, insurance verification, dispute resolution, and clinical administration, with additional experience leading social media campaigns that achieved measurable engagement and brand growth. Recognized for exceptional communication, cross-functional collaboration, and an unwavering commitment to operational excellence.
Core Competencies
U.S. & Australian Healthcare Operations
Patient Relations & Medical Billing
Insurance Claims & Financial Assistance Coordination
HIPAA Compliance & Data Privacy
Dispute Resolution & Quality Assurance
Process Improvement & Workflow Optimization
Team Leadership & Performance Coaching
Social Media Strategy & Brand Marketing
CRM Systems: Salesforce, Zendesk, LiveChat
Professional Highlights
Clarity RCM – Delivered accurate billing support and financial assistance guidance to U.S. patients, maintaining high empathy and compliance standards.
KINNECT – Coordinated 200+ medical assessments monthly, achieving 98% compliance and reducing review turnaround by 25%.
Dietdoc Medical Weight Loss – Improved response time by 30% and reduced administrative backlog by 40% through telehealth process optimization.
American Express & JPMorgan Chase – Drove customer satisfaction above 95% and reduced loss ratios by 18% through strategic dispute management.
Engwe UAE – Increased audience engagement by 40% through targeted, data-driven social media initiatives.
Sitel Group – Progressed from Customer Service to Team Leadership and Quality Assurance, enhancing QA performance by 20%.