Rose

Customer Service agent and Team Leader

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

College Undergraduate

Last Active

July 2nd, 2026 (16 days ago)

Member Since

October 13th, 2018

Profile Description

“CUSTOMER SERVICE IS NOT A DEPARTMENT. IT IS AN ATTITUDE.” - Mo Hardy
I've been working in customer service for a total of 8 years, both as a representative and as a Team Leader/Manager.
As a Representative, my main role is to assist customers with their concerns and inquiries, providing them with information about products and services, processing orders, and handling returns. I take pride in helping customers understand our products better and addressing any questions they may have, including those related to their reservations.
In my capacity as a Team Leader/Manager, my focus is on ensuring that the team achieves and surpasses the targets set for key performance indicators (KPIs) such as customer satisfaction (CSAT) and Net Promoter Score (NPS). I strive to support each tea ---------- mber's growth by providing ongoing coaching and follow-ups.
Throughout my experience, I have gained expertise in various customer support channels, including inbound and outbound calls, email support, and chat support. I have had the opportunity to work in the commercial industry, specifically with B2B and B2C companies in the ecommerce sector, specializing in workwear and footwear. Additionally, I have also worked in the hospitality industry, particularly in the travel sector, specifically with an airline company.
I am well-versed in using a range of tools to enhance customer service, such as Zendesk, Shopify, Back Office, Ox EMail, Videcom, Canva, as well as Google applications like Sheets, Docs, Hangout, and Gmail. Moreover, I am proficient in utilizing Microsoft Office, including Excel.
Overall, my extensive customer service experience and familiarity with various tools and industries have equipped me with the skills needed to provide exceptional support and contribute to the success of any team or organization.