With 10 years of experience in customer success and logistics, I bring a strong background in remote support, having worked remotely since 2019.
My most recent role was as a fleet data specialist for a U.S. trucking company, where I monitored driver compliance, hours of service (HOS), fleet activity, and safety-related events. I also supported dispatch coordination and maintained accurate tracking and documentation using ELD/GPS systems.
Previously, I handled customer inquiries via chat and
I have hands-on experience with platforms such as Shopify, Recharge, Magento, and Rise, along with support tools including Intercom, Zendesk, Podio, and Salesforce, as well as logistics systems like ShipBob, ShipStation, and Codestorm.
I am now open to new opportunities where I can apply my experience in operations, logistics, and customer success to support a dynamic team.
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Davonna Willis
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