Hi, my future client ! For over five years, I have served as a dedicated customer service representative, motivated to uphold customer satisfaction and contribute to the company's success. Proven ability to establish rapport with clients and exceed quota. I possess strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution.
In my current role, I work as a CSR in an e-commerce company where I answer chat inquiries, process orders, do refunds, renew subscriptions, update item information on the company's website, respond to tickets and reviews, and answer phone calls.
Experienced medical VA with background in patient outreach, insurance verification, and DME claim processing. Seeking new opportunities to contribute my skills and grow with a dynamic company.
I handled several US accounts, such as Amazon, Telco (billing, plan upgrades, technical support, and phone insurance upselling), Health Care Insurance (claims, benefits, and eligibility), and US Real Estate (cold calling, follow-up, sending text, and
Rest assured, I'm flexible, adaptable, can work in a fast-paced environment with minimal supervision, and I can work with integrity. I'm excited to meet you. Let's have a chat!
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