8 years Senior Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $5.82/hour ($560.00/month)

Associates degree

Last Active

June 24th, 2026 (2 days ago)

Member Since

September 23rd, 2018

Profile Description

I've worked as a Customer Service Representative for 3 years in one of the leading International companies. I was a Consultant for a retail account for 6 months and I assisted and helped our customers with their inquiries. I got promoted to a Resolution Specialist after. I was the one who's taking escalation and did admin tasks like tracking the performance of the team using Excel. I also do so end of day reports for strategic planning, scores, and high/low lights of the day. And lastly, I also do training for my agents for process updates. I was able to handle my own team for a couple of months. So I have experience in Leadership, Training, and Coaching. I also have an experience in Human resources as a Recruitment Specialist wherein I screen and hire people who are well-committed and do fit the job that the clients demand. I worked as a Virtual Data entry assistant and Research specialist. I also worked as an Email Customer Service Support for 4 years for an Amazon Seller.  I had 8 clients in a year whom I got on this platform. 
I've stayed with one company for almost 4 years and I can say that I am very committed when it comes to doing my tasks. I have excellent customer service skills and I make sure that I consistently achieve quality score goals to assist in achieving client and customer satisfaction goals. I am comfortable multitasking without compromising the quality of work. One thing I can say best about myself is I am very dedicated to my work and I am very good at managing time which is very essential.