King
Customer Support & Admin VA | 4 Years BPO Experience | Email & Chat Support
Verified
With Timeproof
Overview
Looking for any work (6 hours/day)
at $3.31/hour ($480.00/month)
Bachelors degree
Last Active
June 29th, 2026 (10 days ago)
Member Since
September 15th, 2018
Profile Description
Hi! I am an experienced customer support and administrative professional with over 4 years of BPO experience and current administrative work experience in local government.
I previously worked as a Technical Support Representative and Social Media Support Representative at Sutherland Global Services, where I handled customer concerns, troubleshooting, account assistance, and online support using Salesforce CRM.
My skills include:
Customer Support
Technical Support<8efe80624d780eba0c6493ec45140364
Administrative Tasks
Data Entry
Microsoft Excel and Word
Google Workspace
Social Media Support
Documentation and Records Management
CRM Tools (Salesforce)
I am detail-oriented, reliable, and committed to providing professional service. My background in both customer support and administrative work has trained me to communicate effectively, solve problems efficiently, and work well under pressure.
I am looking for long-term opportunities where I can help businesses stay organized and provide excellent customer support.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Experienced in providing email and online customer support through BPO technical and social media support roles. Skilled in handling customer inquiries, troubleshooting concerns, providing clear solutions, and maintaining professional communication using CRM tools such as Salesforce.
Customer Support » Technical Support
Experience: 2 - 5 years
Experienced in technical support and troubleshooting for customer devices and services in a BPO environment. Skilled in diagnosing software and hardware-related issues, guiding customers through step-by-step solutions, and providing professional support through phone, chat, and social media platforms using Salesforce CRM.
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Experienced in using Microsoft Excel for administrative and customer support tasks, including data entry, documentation, record management, tracking reports, and organizing customer information. Developed strong Excel skills through BPO technical support experience and administrative office wor
Other Skills
Customer Support » Social Media Moderation
Experience: 1 - 2 years
Experienced in social media customer support and moderation, handling customer inquiries, comments, and concerns professionally across online platforms. Skilled in maintaining positive customer interactions, responding promptly to messages, and ensuring proper communication and issue resolution using CRM tools such as Salesforce.
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Experienced in providing English phone support through BPO customer service and technical support roles. Skilled in handling customer inquiries, resolving concerns professionally, explaining technical issues clearly, and maintaining positive customer interactions in a fast-paced environment.
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- CABUYAO, LAGUNA
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 37
- Influence: 16
- Steadiness: 36
- Compliance: 11
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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