Daisy

Top Rated Fraud Specialist | Quality Analyst | Experienced Customer Service

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Overview

Looking for full-time work (12 hours/day)

at $6.62/hour ($1,920.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (11 days ago)

Member Since

September 3rd, 2018

Profile Description

> Monitor calls of representatives and ensure they are following set protocols
> Verify compliance of call center activities with the prescribed rules and regulation, and
take corrective measures in case of discrepancies
> Provided tips to non achievers on ways to improve work performance
> Monitored daily functions of the call center and ensured smooth operation of all
activities, and resolved issues, if any
> Investigated and solved escalations and satisfied customers with concrete solutions to
their problems
> Identified areas and opportunities to upgrade quality standards within management
processes and systems
?? Review wires and online transactions for potential fraud?? Review online login activity to identify out of pattern logins or transaction history?? Perform funds verifications?? Comfortable making decisions on large dollar?transactions?? Regularly make inbound/outbound calls from customers, bankers, and external banks to verify information?? Abide by all applicable regulatory and department practices and procedures??Have the ability to work independently and in a team environment??Think critically and exercise independent judgement