I have over nine years of experience as a proofreader, having worked with an ESL company in Cebu, Philippines, as well as nearly two years of remote experience with a transcription company. Through these roles, I developed strong attention to detail and consistently delivered high-quality outputs to clients. In addition, I managed social media accounts for a travel and tours business, handling platforms such as
I also worked as a Customer Service Consultant in a BPO company in the Philippines, where I assisted customers with opening and closing accounts, processing payments for past dues, and handling disputes. This experience strengthened my communication skills and equipped me to effectively address customer concerns and resolve complaints.
In the e-commerce space, I gained hands-on experience in Amazon product sourcing for Amazon UK, helping sellers identify profitable products based on specific KPIs. I later worked as an Amazon Virtual Assistant for Amazon UK, primarily handling the Amazon A-to-Z process.
I am also proficient in Amazon SEO and copywriting. I have conducted keyword research, built keyword banks, and written or optimized Amazon titles and bullet points using high-search-volume keywords through Helium 10 and Data Dive. Additionally, I have worked as an Amazon Account Manager, where my responsibilities included creating and updating listings, managing variations, resolving listing issues, coordinating with Amazon Seller Support, handling negative feedback and customer reviews, creating Amazon posts and promotions, uploading EBC, publishing virtual bundles using Brand Analytics and FBT items, and completing various ad hoc tasks.
Furthermore, I have experience creating and managing Amazon cases related to Missing Inbound, Lost, and Damaged or Destroyed inventory reimbursements.
I also bring more than three years of experience in social media management. In this role, I created and published content aligned with brand identity, engaged with potential customers, and prepared monthly social media performance reports. Alongside this, I have a solid background in content editing, applying author revisions in accordance with the Chicago Manual of Style (CMOS).
Overall, I am a flexible, detail-oriented, and reliable professional. I take ownership of my tasks, communicate effectively, and require minimal supervision once onboarded. I am a fast learner who proactively seeks ways to improve and adapt, ensuring I can quickly align with new roles and responsibilities.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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