Hazel
Virtual Assistant | E-commerce Customer Support | Email & Ch
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.95/hour ($960.00/month)
College Graduate
Last Active
June 30th, 2026 (22 days ago)
Member Since
August 28th, 2018
Profile Description
With over 7 years of experience in customer service and 4 years specializing in e-commerce support, I help businesses deliver exceptional customer experiences, streamline operations, and enhance customer retention. My background in sales and administration gives me a well-rounded perspective on both front-end and back-end business needs.
Tools I Use Confidently:
Zendesk | Shopify |
Core Skills:<8efe80624d780eba0c6493ec45140364
Order Management & Fulfillment
Customer Retention
Ticketing Systems & CRMs
Admin Assistance &
Product/Order Troubleshooting
Friendly, empathetic communication with attention to detail
I am proactive, resourceful, and solutions-oriented. Whether you need someone to support your customers, manage your inbox, or keep operations running smoothly behind the scenes—I’m ready to help.
Let’s connect! I’d love to learn about your goals and how I can support your business success.
Top Skills
Customer Support
Experience: 5 - 10 years
I have over seven years of experience in customer support, handling phone, email, and chat inquiries in e-commerce and BPO environments. I am experienced in order management, issue resolution, and CRM tools such as Shopify, Zendesk, ShipStation, and Sticky.io, with a strong focus on clear communication and customer satisfaction.
Customer Support » Email Support
Experience: 2 - 5 years
I provided email support for an e-commerce campaign handling dietary supplement products, assisting customers with order inquiries, billing concerns, refunds, and product-related questions. I used CRM and order management systems to ensure accurate resolutions while maintaining clear, compliant, and professional written communication.
Office and Administration » Email Management
Experience: 6 months - 1 year
As a Communications Specialist/Admin Assistant in a BPO environment, I managed high-volume email inboxes, handled professional correspondence, organized and prioritized messages, and ensured timely responses and follow-ups. I supported internal teams and leadership by maintaining clear, accurate, and confidential email communication.
Other Skills
Customer Support » Sales Support
Experience: 2 - 5 years
I provided sales support for a telecommunications account by assisting customers with billing inquiries, plan explanations, upgrades, and post-sale disclosures.
Office and Administration » Administrative Support
Experience: 1 - 2 years
E-Commerce » Order processing
Experience: 2 - 5 years
Marketing » Email Marketing
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: 1 - 2 years
I have experience handling accurate data entry and record maintenance, including updating customer information, order details, reports, and administrative documents. I ensured data accuracy, confidentiality, and timely updates to support operational and reporting needs.
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 27
- Influence: 27
- Steadiness: 35
- Compliance: 12
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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