With over eight years of experience in the customer service and sales industry, I bring a proven track record of delivering high-quality support across multiple channels, including chat,
I have extensive experience in ticket tracking, case management, and workflow coordination using tools such as Zendesk and ClickUp. I am also proficient in Microsoft Office applications, including Excel and Word, enabling me to maintain accurate records, analyze data, and support operational efficiency. My background includes handling both B2C and B2B accounts, giving me a well-rounded perspective on customer engagement and relationship management.
I am now seeking opportunities that will allow me to expand my skill set, take on new challenges, and continue growing professionally while contributing value to a forward-thinking organization.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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