WORK EXPERIENCES SUMMARY
Financial Client Services – Business and Taxation Administrator
Banking – Import Collections Trade Finance Analyst
Customer Service – Real Estate After-Sales and Call Center experience Other Virtual freelance experiences – Virtual Receptionist (Australian client) and Subscription and Purchase Order Processor (US based Upwork client)
OBJECTIVE: To obtain a challenging position in a company that offers personal and career growth and experiences.
SKILLS/ABILITIES:
Able to handle unexpected task
Detail oriented
Excellent communication and multitasking skills
Can fluently speak and write in English
Computer skills, knowledgeable in MS Office (MS Word, Excel, PPT)
Passionate, hardworking and reliable
Can work under pressure and tight deadlines
WORK EXPERIENCE
Sky Accountants
NOV 2021 - JUL 2024
Assistant Office Manager
ASIC compliance admin
Lodgement of tax returns and ASIC forms
Job ins and final package send out.
Invoicing and WIP clean ups
Processing of tax refunds and xero reconciliation
ATO reports, correspondences and mails
Admin and SMSF inbox management
Database management: XPM, NowInfinity, BGL, ATO
Portal, Smartdocs, Harmonie, SuiteFiles
Assist in onboarding new clients
Manage Leads and Lost clients process
Coordinate with Partners and Managers through monthly
meetings on leads reports
Assist in onboarding new employees for the firm
Other Marketing adhoc tasks: Active Campaign and leads
management
Other admin adhoc tasks: Provide assistance to CEO for
email
Assist in creating and updating SOPs
Team PH coordinator: Set up
Send welcome gifts, birthday gifts etc
Organize Team PH events
Prosperity Advisers Group
April 2019 – Nov 2021
Business and Taxation Administrator
Client Services Administration including but not limited to:
-Complete job ins: import documents in Xero and generate reports from ATO for the directors and accountants.
-Invoicing and lodgements of payments and tax returns in Xero and Australian Tax Office Portal (ATO)
-Prepare Australian Securities and Investments Commission (ASIC) Annual Review packages and finalizing invoices for clients.
-Lodgement of company forms to ASIC.
-Creating cover letters, engagement letters and packaging related financial reports to be reviewed by managers for year-end tax year.
-Mails and inbox management
-Data entry to software and portals.
-Client set up and update in CRM.
-Lost client process, archiving and Xero files transfer.
-Provide other admin ad hoc assistance to managers and client services team counterparts based in Australia.
-Acts as Training Coordinator for other Client Service admin.
-Creating system procedures and manuals
Everyday Speech
Oct 2018–March 2019
Upwork–Home Based
Administrative Assistant/ Purchase Order Processor
-Create tickets, answer
-Welcome letters
-Process Purchase Orders by
-Create customer accounts in database
-Track Purchase Orders and follow up incomplete P.O. Filling vendor forms
-Creating, activating and cancelling subscriptions
-Creating templates for workflow
---------- BCX0" xss="removed">ING Global Services and Operations
May 2016 – May 2018
Trade Finance Analyst - Import Collections
-Performs operations technical analysis of transactions on trade related documents.
-Processing of Import Trade documentary credit operation transactions including self-release and release of transactions for Junior processors.
-Processing payments/settlement of collection amount, commissions and fees.
-Monitoring of aging accounts.
-Perform cover duties and assistance as an E2 level processor to seniors regarding release of transactions when needed.
-Advising of documentary credits issued/amended by the Issuing bank. Ensure the accuracy of data entry to system.
-Checking of details from trade documents.
-Basic to advance knowledge of Trade Finance, Import Collections, Incoterms, SWIFT messages.
-Applying best practices for discrepant presentation and advise discrepancies and put up approval from Account Officers.
-Processing of dispatch for documents to banks.
-Sending SWIFT messages to bank regarding advice/settlement of trade collections.
-Contact CSD in Netherlands to clarify transactions, to discuss details of transaction or to follow up documentation
-Prepare list of mismatched item and forward for approval of AO
-Participate in projects and other initiatives as required as part of KPI and team improvement.
-Data entry processing for systems: Bank Trade, S-NOW (Service Now), BIC, Kijglas, Infomail, Sharepoint.
Amicassa - Ayala Land Residential Business Process Solutions
July 2015 – March 2016
After-Sales Service Associate
Bench trained for end to end processes: Booking, Reservation, Billing & Collections, Taxes, Titling and Post Booking for the five brands of Ayala Land
-Data entry and management
-Preparation of SOA
-Attending to Inquiries, Requests and Complaints/Concerns in relation to: Sales/Investment prospects
Coordination with billing and banks regarding PDC/payment related matters, Payment extensions and fees/charges
Scheduling for site/turnover visits and Title claims
Changes in client’s information and amendment to property docs (Contract to Sell/Deed of Absolute Sale/Title/Tax Declaration)
-Ensures quality services are
Systems: SAP and CRM software
Sitel Philippines
April-July 2015
Sears
Answering home appliance
Rescheduling of
Updating member’s order status
Correspondence with manufacturer’s warehouses, third party
Exchange/Refund of defective products
Teleperformance Philippines
APR-SEP 2012
Barclays Credit Card Service Representative
Responsible in providing immediate resolution over the phone regarding banking concerns:
Payment assistance
Request for increase/decrease of Credit Limit
Payment extensions and waiver of penalties
Offer Balance Transfer and explanation of rewards system
Blocking/Unblocking of accounts in case of lost/damage cards and/or fraudulent transactions.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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