Current Employment Status:
Hired Full Time on Jul 28, 2022
Current Employment Status:
Hired Full Time on Jul 28, 2022
Email, Chat, and Phone Support
• Supports customers via
• Provided excellent customer service to valued customers, utilizing extensive product knowledge to troubleshoot concerns, build brand affinity, and promote longer-term customer satisfaction.
• Work with confidential customer information and treat it sensitively.
• Assist customers in creating an account on the company's website.
• Check the order status or cancel orders from customers.
• Track customers' orders
• Replace or refund missing or defective packages and items.
• Help troubleshoot customers' devices.
• Interact and engage with customers in all
• Create training & screen recordings for customers on different topics.
• Monitor Trustpilot reviews.
• Create Standard Operating Procedures and update FAQs.
Team Lead OIC
• Support 33 tea
• Create weekly reports for business review and present them to the client.• Provide important client updates to our team.
• Create a flowchart for the business process.
• Provide training and support to new tea
I also have 3 years experience as Administrative Assistant. I can do Administrative tasks like maintaining records/documents, help with day-to-day running of the business by assisting in clerical and administrative process, prepare, proofread, edit, and finalize incoming and outgoing documents.
I can do a basic task like; Data Entry with the use of Google Docs and Sheets, manage Google Drive and Google Calendar.
Additional skill is editing with the use of Adobe Photoshop and Canva.
I am a team player, a hard worker, a fast learner, someone who is passionate about learning new things, a highly dedicated, motivated individual, and a professional under pressure.
I can communicate well in the English Language to assure good service.
My main goal for my clients is to provide exceptional results, long-term relationships, and professionalism.
Customer Service Representative with over 3 years experience
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Over the years, I have tried different ways to give feedback to my OFSs, and I can say that I’ve found what works best for us.
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