Customer Support Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

April 12th, 2024 (7 days ago)

Member Since

August 14th, 2018

Profile Description

Email, Chat, and Phone Support

• Supports customers via email, chat, Upgrade to see actual info, and phone.
• Provided excellent customer service to valued customers, utilizing extensive product knowledge to troubleshoot concerns, build brand affinity, and promote longer-term customer satisfaction.
• Work with confidential customer information and treat it sensitively.
• Assist customers in creating an account on the company's website.
• Check the order status or cancel orders from customers.
• Track customers' orders
• Replace or refund missing or defective packages and items.
• Help troubleshoot customers' devices.
• Interact and engage with customers in all Upgrade to see actual info channels.
• Create training & screen recordings for customers on different topics.
• Monitor Trustpilot reviews.
• Create Standard Operating Procedures and update FAQs.

Team Lead OIC

• Support 33 teaUpgrade to see actual infombers with regards to the process and make sure to provide assistance in real time to assure resolution to customers' concerns.
• Create weekly reports for business review and present them to the client.• Provide important client updates to our team.
• Create a flowchart for the business process.
• Provide training and support to new teaUpgrade to see actual infombers.

I also have 3 years experience as Administrative Assistant. I can do Administrative tasks like maintaining records/documents, help with day-to-day running of the business by assisting in clerical and administrative process, prepare, proofread, edit, and finalize incoming and outgoing documents.

I can do a basic task like; Data Entry with the use of Google Docs and Sheets, manage Google Drive and Google Calendar.

Additional skill is editing with the use of Adobe Photoshop and Canva.

I am a team player, a hard worker, a fast learner, someone who is passionate about learning new things, a highly dedicated, motivated individual, and a professional under pressure. 
I can communicate well in the English Language to assure good service.

My main goal for my clients is to provide exceptional results, long-term relationships, and professionalism.