Current Employment Status:
Hired Full Time on Jul 28, 2022

400 1fdbc9d8d8

Customer Service Representative

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EXPECTED SALARY
Php 40,000.00/month
( $744 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.30 USD/hr )
EXPERIENCE OVERVIEW
Customer Service Representative with 4 years of experience in providing exceptional assistance to customers through various channels such as email, phone, and live chat. S
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Lipa City, Batangas
Tests Taken:
IQ
Score:  131

DISC
Dominance:8
Influence:10
Steadiness:52
Compliance:31

English
 C2(Advanced/Mastery)
Last Active:
February 3rd, 2023 (4 days ago)
Member Since:
August 14th, 2018
SKILL SUMMARY

Email, Chat, and Phone Support

• Supports customers via email, chat, Upgrade to see actual info, and phone.
• Provided excellent customer service to valued customers, utilizing extensive product knowledge to troubleshoot concerns, build brand affinity, and promote longer-term customer satisfaction.
• Work with confidential customer information and treat it sensitively.
• Assist customers in creating an account on the company's website.
• Check the order status or cancel orders from customers.
• Track customers' orders
• Replace or refund missing or defective packages and items.
• Help troubleshoot customers' devices.
• Interact and engage with customers in all Upgrade to see actual info channels.
• Create training & screen recordings for customers on different topics.
• Monitor Trustpilot reviews.
• Create Standard Operating Procedures and update FAQs.

Team Lead OIC

• Support 33 teaUpgrade to see actual infombers with regards to the process and make sure to provide assistance in real time to assure resolution to customers' concerns.
• Create weekly reports for business review and present them to the client.• Provide important client updates to our team.
• Create a flowchart for the business process.
• Provide training and support to new teaUpgrade to see actual infombers.

I also have 3 years experience as Administrative Assistant. I can do Administrative tasks like maintaining records/documents, help with day-to-day running of the business by assisting in clerical and administrative process, prepare, proofread, edit, and finalize incoming and outgoing documents.

I can do a basic task like; Data Entry with the use of Google Docs and Sheets, manage Google Drive and Google Calendar.

Additional skill is editing with the use of Adobe Photoshop and Canva.

I am a team player, a hard worker, a fast learner, someone who is passionate about learning new things, a highly dedicated, motivated individual, and a professional under pressure. 
I can communicate well in the English Language to assure good service.

My main goal for my clients is to provide exceptional results, long-term relationships, and professionalism.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research
  • Speaking
  • Translation
  • Customer Support
  • Email Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Photoshop
  • Video Editing

Finance & Management
SKILL RATING
  • Quickbooks

Customer Service & Admin Support
EXPERIENCE


Customer Service Representative with over 3 years experience

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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