Raffy

Customer Service/Admin Support/Lead Generation

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

College Undergraduate

Last Active

March 20th, 2024 (8 days ago)

Member Since

August 7th, 2018

Profile Description

Having a solid background spanning over seven years in the BPO industry, specifically within the Telco sector, namely AT&T, Bell Mobility in Canada, and T-Mobile US, I am excited about the prospect of contributing my expertise and leadership skills. 
Throughout my career serving as a dedicated customer service representative, I used my experience and knowledge to apply for a leadership post. I took my leadership career as an SME, then was promoted to Team Manager for T-Mobile account handling General Care LOB or CSR Team. I participated in various training programs during my three-year tenure in this position like Lead First, Lead 101, and Bankable Leadership, and some lead training where I learned and improved my admin and management skills.
 
These experiences enhanced my administrative and management skills and positioned me to be shortlisted and trained for an Operations Manager role.
Due to the global pandemic scenario, I dUpgrade to see actual info to start working remotely and took up the role of a Quality Analyst at a mail advertising company that collaborates with Dental and Orthodontic Offices in Utah. 

I also worked as a freelance Email and Live Chat Support agent with a US-based digital wallet platform over nearly two years. I developed a deep understanding of customer needs and preferences in the digital landscape, allowing me to deliver effective and efficient solutions. 

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Real Estate » Lead Generation

Customer Support » Email Support

Office and Administration » Data Entry

Human Resources

Real Estate » Appointment Setting

Customer Support » Technical Support

Customer Support » Sales Support

Office and Administration » Transcription

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
31
Gender
Male
Website
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Address
Davao City, Davao Del Sur
Tests Taken
IQ
Score:  135
DISC
Dominance: 53
Influence: 20
Steadiness: 16
Compliance: 12
English
B2(Upper Intermediate)
Uploaded ID
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