Having a solid background spanning over seven years in the BPO industry, specifically within the Telco sector, namely AT&T, Bell Mobility in Canada, and T-Mobile US, I am excited about the prospect of contributing my expertise and leadership skills.
Throughout my career serving as a dedicated customer service representative, I used my experience and knowledge to apply for a leadership post. I took my leadership career as an SME, then was promoted to Team Manager for T-Mobile account handling General Care LOB or CSR Team. I participated in various training programs during my three-year tenure in this position like Lead First, Lead 101, and Bankable Leadership, and some lead training where I learned and improved my admin and management skills.
These experiences enhanced my administrative and management skills and positioned me to be shortlisted and trained for an Operations Manager role.
Due to the global pandemic scenario, I d
I also worked as a freelance
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