Customer Success/Client Support/Account Executive

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

College Undergraduate

Last Active

June 25th, 2026 (today)

Member Since

August 7th, 2018

Profile Description

Hi, I’m Raffy, a results-driven Virtual Assistant and Customer Support Specialist with over 10+ years of experience helping businesses deliver exceptional service and run smooth day-to-day operations. I handle the details behind the scenes so you can focus on growth, client care, and scaling your business.

I’ve worked with global companies across the US and Canada, supporting customers through chat, email, and voice. From Telco giants like AT&T, Bell Mobility, and T-Mobile to digital platforms and direct mailing services, I bring a strong mix of customer support, operations, and process improvement experience.

I don’t just complete tasks; instead, I improve workflows, ensure accuracy, and create systems that keep everything organized and running efficiently.

What I Can Take Off Your Plate

Customer Support & Client Care
• Chat and email support with fast, accurate responses
• Handling billing, technical, and account-related concerns
• Customer issue resolution with empathy and professionalism
• Building trust and long-term client relationships

Operations & Administrative Support
• Order processing and data entry with high accuracy
• Task tracking, follow-ups, and workflow coordination
• CRM updates and client record management
• Supporting day-to-day operations and team needs

Leadership & Process Improvement
• Former Team Manager leading 15–20 agents to exceed KPIs
• Improved team productivity by 15% through process enhancements
• Reduced errors by implementing structured workflows
• Proactive problem-solving to prevent recurring issues

Tools I Work With

Slack, HubSpot, Jira, Google Workspace, Microsoft Office, PowerConcierge, Zoho, Intercom, Salesforce

Why Clients Work With Me

• I treat your business like my own
• I am detail-oriented and highly organized
• I communicate clearly and proactively
• I take ownership and ensure nothing falls through the cracks
• I focus on delivering results, not just completing tasks

I am available for long-term, full-time, or project-based support. If you're looking for someone reliable who can strengthen your customer experience and streamline your operations, I’d love to be part of your team.

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