Customer Service/Admin Support/Lead Generation

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College Undergraduate

Last Active

November 14th, 2024 (139 days ago)

Member Since

August 7th, 2018

Profile Description

With over seven years of experience in the BPO industry, specializing in the Telco sector with notable companies such as AT&T, Bell Mobility in Canada, and T-Mobile US, I bring a wealth of expertise and leadership skills to the table. My career trajectory began as a customer service representative, where I quickly demonstrated my ability to excel in customer interactions and problem-solving.

Driven by ambition and a desire to grow, I transitioned into leadership roles, starting as a Subject Matter Expert (SME) and progressing to Team Manager for T-Mobile's General Care LOB. During my tenure, I actively participated in leadership development programs such as Lead First, Lead 101, and Bankable Leadership, further enhancing my administrative and management capabilities.

Recognizing the importance of diversifying my skill set, I seized the opportunity to explore Business Development, working as a Business Development Representative with AScaleX since May 2021. Additionally, I leveraged my expertise in customer engagement by serving as an Email and Live Chat Support agent for a leading US-based digital wallet platform for nearly 3 years. Through these roles, I gained a deep understanding of customer needs and preferences in the digital landscape, enabling me to drive impactful solutions and contribute to business growth.

My journey underscores my commitment to driving success through strategic business development initiatives and fostering customer-centric solutions. I am eager to leverage my diverse experience and passion for innovation in my next challenge.