Tricia
Virtual Assistant | Customer Support & Admin Task
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelors degree
Last Active
June 22nd, 2026 (2 days ago)
Member Since
August 4th, 2018
Profile Description
Looking for a go-to all-in-one assistant? You just found me!
I am an experienced Customer Service Representative with 9+ years of BPO experience, specializing in live chat, billing, technical support, order/data entry, and admin tasks. Promoted to Subject Matter Expert for Technical and e-commerce accounts, mentoring new hires, and handling escalations. Skilled in product listing, order/payment processing, disputes, refunds, and back-office support. Adaptable, detail-oriented, and committed to delivering excellent customer experiences with a strong customer-first mindset.
Key Skills:
Live Chat & Customer Support, SalesBilling, Disputes & RefundsTechnical Troubleshooting (Internet, Cable, Phone)
E-commerce Operations (Product Listing, Order Processing, Inventory)
Data & Order EntryTraining & Tea
I may be new to direct client work, but my background in customer service and sales has trained me to be professional, organized, and results-driven. I adapt quickly to new tools and processes, and I’m eager to learn your systems to make sure everything runs smoothly behind the scenes.
Let’s team up so you can work smarter, not harder!
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
I worked as a Live Chat Support Agent for a technical account, handling concerns related to cable, internet, phone, and billing. I was later promoted to Subject Matter Expert, where I assisted agents in navigating tools and improving customer handling
Customer Support » Customer Service
Experience: 5 - 10 years
I’ve been in the customer service industry for 8+ years, supporting technical accounts by troubleshooting service issues, providing roadside and dispatch assistance, handling claims and refunds, and escalating concerns to the appropriate channels.
E-Commerce » Order processing
Experience: 2 - 5 years
Order processing has been one of my strongest skills. I learned how to handle shipments and add services using CRMs.
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Experienced in entering and updating customer information in CRM systems such as Salesforce to ensure accurate and organized records.
Customer Support » Email Support
Experience: 2 - 5 years
I’ve worked on sending emails to customers regarding their proof of service, as well as important communications to service providers and insurance companies. I also gained experience in managing and organizing my inbox effectively.
Customer Support » Chat Support
Experience: 2 - 5 years
I worked as a live chat support handling technical account and I was also one of the subject matter expert.
Office and Administration » Google Sheets
Experience: Less than 6 months
Skilled in cleaning and organizing data using spreadsheets, scraping images and pricing, and creating accurate product titles and descriptions for e-commerce listings.
Office and Administration » Email Management
Experience: 2 - 5 years
I know how to organize and prioritize messages to keep my inbox clear and efficient. I use filters and labels to manage incoming emails and set reminders to ensure timely follow-ups.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacolod City, Negros Occidental
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 31%
- Influence: 19%
- Steadiness: 16%
- Compliance: 34%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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