Billing and Collections Manager/ Accounts Receivable Analyst

Overview

Looking for full-time work (8 hours/day)

at $12.10/hour ($2,129.60/month)

Bachelors degree

Last Active

April 19th, 2024 (13 days ago)

Member Since

July 23rd, 2018

Profile Description

Homebased work experiences:

I am working as a freelance customer service specialist for a standing desk dropshippping online store. I am knowlegeable in using shopify, helpscout, asana and google suite. I also process manual orders, refund requests and tracking.

I also did sales and customer support for an online boat charter marketplace based in Miami FL. I process boat reservation request and coordinate availabilit of boats with owners and captains. I process credit card payments and payouts for boat owners. Part of my duty is to update boat listing on our websites (add and delete boats, update pricing and seasonal discounts). I respond to customer chats via zendesk, emails and incoming calls.

Previous Corporate Work Experiences:

I have handled accounts receivable for SAP Concur- Technologies, a Travel & Expense software  company proving services for small businesses and enterprises. I feel accomplished each time I analyze contracts and provide real time resolution for our client disputes. I always make it sure that customer satisfaction is a top priority. For delinquent customers, I had to send dunning notices for past due invoices before transferring them to collection agencies.

In addition, I have 2 years of experience working as customer service specialist for a Healthcare Insurance company, providing dental / medical benefit information and claim denials to our providers. It was quite challenging but I handled about 80-100 incoming calls a day. I also have 3 years of working experience as a billing officer for a private hospital in Qatar. I obtained experience in using SAGE 300 as system for medical billing management and generate monthly statements to bill insurance companies.

Furthermore, I was one of the top collection specialists when I was still working in collecting MRI/CT Scan fees used for workers compensation claims. My job was to  negotiate with claims adjusters and defense attorneys over the phone or via email to settle our bills.

I am knowledgeable in using tools such as Oracle R12 and Upgrade to see actual info for managing my AR. I generate and submit end of week reports to monitor the percentage of aging balances of all AR Analyst both in Manila and Minnesota. I am comfortable in using vlookup and pivot table in MS Excel to generate weekly reports and to easily manage my AR files. I consider MS Excel as my favorite tool in order to be organized.

I am currently working as a Billing and Collections Manager. I oversee the entire process of auditing invoices, sending invoices, running credit card payments, and collections. I provide resolution to billing disputes and escalations. 

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