Dedicated customer support and billing specialist with proven experience in handling escalations, resolving complex customer concerns, and supporting operational efficiency in fast-paced environments. Promoted from Customer Service Representative to Billing Specialist, SME, and Customer Support Analyst II through strong performance, leadership support, and problem-solving skills.
Experienced in customer support operations, billing management, quality audits, account setup, subscription management, and basic technical troubleshooting. Comfortable working independently or collaboratively while maintaining high customer satisfaction and service quality standards.
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