Virtual-Admin Assistant / E-Commerce /Social Media

Overview

Looking for full-time work (8 hours/day)

at $16.52/hour ($3,200.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (21 days ago)

Member Since

July 13th, 2018

Profile Description

Customer Success, Customer Experience, Operations, and E-commerce Leader with extensive experience building and scaling customer support systems, retention strategies, subscription programs, and operational processes for fast-growing direct-to-consumer (DTC), e-commerce, and healthcare brands. Proven track record of developing customer-centric strategies that improve retention, reduce churn, increase customer lifetime value, and drive sustainable business growth.

Skilled in designing end-to-end customer journeys, creating SOPs, optimizing workflows, implementing customer success frameworks, managing remote and global support teams, and leveraging customer insights to improve business performance. Experienced in overseeing customer service operations, subscription management, dispute resolution, fulfillment coordination, performance analytics, KPI tracking, and cross-functional collaboration between marketing, operations, logistics, and executive leadership teams.

Strong background in customer retention strategy, customer experience management, process improvement, team leadership, business operations, project management, and e-commerce growth. Adept at identifying operational bottlenecks, implementing scalable solutions, and developing systems that enhance both customer satisfaction and organizational efficiency.

Core competencies include:

• Customer Success Management
• Customer Retention & Churn Reduction
• Customer Experience (CX) Strategy
• Customer Service Operations
• E-commerce Operations Management
• Subscription Program Management
• Team Leadership & Performance Coaching
• SOP Development & Process Optimization
• Workflow Automation & Systems Design
• KPI Development & Performance Reporting
• Customer Journey Mapping
• Conflict Resolution & Escalation Management
• Cross-Functional Project Management
• Data Analysis & Business Insights
• Quality Assurance & Service Excellence
• CRM & Helpdesk Management
• Remote Team Management
• Strategic Planning & Business Operations
• Customer Lifecycle Management
• Vendor & Fulfillment Coordination

Tools & Platforms:
Shopify, Klaviyo, Skio, Re:amaze, Commslayer, Gorgias, Google Workspace, Google Sheets, Microsoft Office, Trello, Asana, ClickUp, Notion, Zendesk, HubSpot, GoHighLevel, Slack, Canva, and various e-commerce, analytics, subscription, and customer support platforms.

Known for combining strategic thinking with operational execution to create customer-focused systems that improve efficiency, strengthen customer loyalty, and support long-term business growth. Passionate about building exceptional customer experiences while developing scalable processes that enable teams and organizations to perform at their highest level.