Center Relationship Manager,Project Manager, Cluster Manager

Age:

42

Gender:

Female

Location:

Dasmarinas Cavite City

Tests Taken:

IQ
Score:  125

DISC

Dominance:	0
Influence:	0
Steadiness:	0
Compliance:	0

English
 C2(Advanced/Mastery)

Last Active:

2022-04-27

Member Since:

2018-07-08

Good day, I'm Mtp Lhups. I've been in the call center industry for 16 years now. I was a Center Relationship Manager/Team Manager for a US Health Insurance Campaign, it’s a lead generation account, wherein we pre qualify  senior citizens who aged 65 and up for Medicare and Medicaid purposes and endorse agents and centers to dial with the account. I was also a Customer Service/Telemarketer rep for how many years, then got promoted to a Supervisor and became a Cluster Manager. I worked as a Project Manager with a US based campaign who handles individual home based team members and call center applications. I do the "RECRUITMENT" (do interviews, gave applicants exams and do call simulations) , "TRAINING" (do product training, gave trainees assessments and do mock calls), "REVIEWING CALL - QA ANALYST, (manage to reach quotas, communicate feedback effectively and provide Action Plans and be able to handle outliers given a set of performance glide paths to ensure everything is in place) and "MANAGING" the team members (monitoring their scores per day, checking their quality scores, monitoring their attendance every day and checking their productivity per day), all at the same time.

TOP SKILLS

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Recruitment Assistant

• Speaking

• Translation

• Tutoring Teaching

• Writing

• Lead Generation

• Sales Representative

• Telemarketing

• Facebook Ads

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Office & Admin (Virtual Assistant)

EXPERIENCE

I have 16 years of experience with office and admin tasks.

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Recruitment Assistant

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English

EXPERIENCE

I have 16 years of experienced in the BPO industry so I'm really good in speaking and writing English.

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

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Marketing & Sales

SKILL RATING

• Lead Generation

• LinkedIn Marketing

• Mobile Marketing

• Sales Representative

• Telemarketing

• YouTube Marketing

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Advertising

SKILL RATING

• Facebook Ads

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Web Development

SKILL RATING

• Shopify

• Wordpress Development

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Webmaster

SKILL RATING

• Google analytics

• Wordpress

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Graphics & Multimedia

SKILL RATING

• Recording Audio

• Video Editing

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Finance & Management

SKILL RATING

• Accounting

• Financial Management

• Payroll

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Customer Service & Admin Support

SKILL RATING

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support