Stephen

Web Hosting Support | Customer Service | Virtual Assistant 

70 ID PROOF
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Overview

Looking for part-time work (5 hours/day)

at $7.00/hour ($770.00/month)

College Graduate

Last Active

March 19th, 2024 (10 days ago)

Member Since

July 5th, 2018

Profile Description

Technical Support Consultant
DreamHost| Nov 2021-present

• Provides technical and non-technical assistance to clients, applying knowledge of web hosting principles, DreamHost products, and services.
• Diagnoses hosting errors and issues with sites built on WordPress (and other CMS) in a Linux environment by utilizing access, error, and server logs through the use of WordPress (WP-CLI) and Linux command lines to navigate and execute actions.
• Troubleshoots incoming and outgoing email issues, email client configurations, spam filters, and mailing lists.
• Monitors trends and/or internal issues with our managed and unmanaged servers & reports them to management for resolution.
• Works with and troubleshoots all of the following, including, but not limited to: SMTP, POP, IMAP, FTP, SSL, SSH, HTTP, HTTPS, SFTP, PHP, and DNS.
• Guides customers through the installation and configuration of various software.

Web Advisor
Concentrix| Oct 2018-Nov 2021

• Troubleshot hosting and server-related issues (cPanel/WHM, SSL, SSH, DNS, PHP, FTP connection, email, etc.)
• Wordpress and MySQL Database management.
• Set up email accounts on mail clients such as Microsoft Outlook, Apple Mail, Thunderbird, and Gmail.
• Executed both internal and external site migration and;
• Served as an interim subject matter expert and took escalation calls for premium brands of the client.

Customer Service Associate
Alorica| Sept 2015-July 2018

• Helped in solving shipping-related issues between couriers, third-party sellers, brand-fulfilled packages, and customers.
• Processed necessary refunds and/or replacements for fulfilled packages.
• Interim lead support for escalation calls requested by clients.


EDUCATION
Polytechnic University of the Philippines
Bachelor's Degree in Broadcast Communication

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Customer Support » Technical Support

Web Programming » CMS » Wordpress

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Proofreading

Video Editing

Office and Administration » Translation

Software » Databases » MySQL

Basic Information

Age
28
Gender
Male
Website
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Address
Antipolo City, Rizal
Tests Taken
IQ
Score:  135
DISC
Dominance: 32
Influence: 16
Steadiness: 23
Compliance: 30
English
C2(Advanced/Mastery)
Uploaded ID
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