Web Hosting Support | Customer Service | Virtual Assistant 

Overview

Looking for part-time work (5 hours/day)

at $5.79/hour ($700.00/month)

College Graduate

Last Active

July 2nd, 2026 (7 days ago)

Member Since

July 5th, 2018

Profile Description

Technical Support Consultant
DreamHost| Nov 2021-present

• Provides technical and non-technical assistance to clients, applying knowledge of web hosting principles, DreamHost products, and services.
• Diagnoses hosting errors and issues with sites built on WordPress (and other CMS) in a Linux environment by utilizing access, error, and server logs through the use of WordPress (WP-CLI) and Linux command lines to navigate and execute actions.
• Troubleshoots incoming and outgoing email issues, email client configurations, spam filters, and mailing lists.
• Monitors trends and/or internal issues with our managed and unmanaged servers & reports them to management for resolution.
• Works with and troubleshoots all of the following, including, but not limited to: SMTP, POP, IMAP, FTP, SSL, SSH, HTTP, HTTPS, SFTP, PHP, and DNS.
• Guides customers through the installation and configuration of various software.

Web Advisor
Concentrix| Oct 2018-Nov 2021

• Troubleshot hosting and server-related issues (cPanel/WHM, SSL, SSH, DNS, PHP, FTP connection, email, etc.)
• Wordpress and MySQL Database management.
• Set up email accounts on mail clients such as Microsoft Outlook, Apple Mail, Thunderbird, and Gmail.
• Executed both internal and external site migration and;
• Served as an interim subject matter expert and took escalation calls for premium brands of the client.

Customer Service Associate
Alorica| Sept 2015-July 2018

• Helped in solving shipping-related issues between couriers, third-party sellers, brand-fulfilled packages, and customers.
• Processed necessary refunds and/or replacements for fulfilled packages.
• Interim lead support for escalation calls requested by clients.


EDUCATION
Polytechnic University of the Philippines
Bachelor's Degree in Broadcast Communication