Technical and customer service support

Overview

Looking for full-time work (8 hours/day)

at $9.21/hour ($1,776.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (6 days ago)

Member Since

July 4th, 2018

Profile Description

Can speak english fluently, I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my ---------- my last job, this passion led me to challenge myself daily and learn new skills that helped me to do better work.
I am an excellent communicator. I pride myself on making sure people have the right information because it drives better results. Most business issues stem from poor communication, so I feel a responsibility to keep everyone on the same page. These skills helped increase my personal client retention rate by more than 40% in a year, and helped the team deliver 100% of our projects by the original deadline. I worked in several departments from Customer service to Technical accounts. I have knowledge also about sales and worked as a senior specialist for billing accounts and collection.    ---------- TECHNICAL SERVICE REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE
SEARS CANADA
-Process order taking over the phone and send a parcel to the nearest pickup location.
-Assist customer in sending back orders that have an ---------- CAST DTA/SIK (DIGITAL TRANSPORT ACTIVATION & SELF INSTALL KIT) National state
-Activating digital cable boxes and DTA (pace, Cisco, and Motorola)
-Assist customer in programming RC (Remote Control), Troubleshoot issues like pixelation and missing -
channels and other major cable boxes issue.
-provision DTA (digital transport adaptor) and Digital cable boxes in the account.
-Sending Local dispatch and real time technician.
-Provide both customer service and Technical ---------- CAST ENTERPRISE ( Billing, Sales and Repair Tier 2)
-Handle major billing disputes, adjustment, bill explanation, and other billing concerns.
-provide feedback about equipment research for lost equipment and provide real-time feedback for misapplied payments.
-Assist customer in processing payments for check major credit cards and money orders.
- Process payment extensions and promise to pay arrangements.
- Creating account for new install edit orders, adding LOB( line of business ), and providing one-time
guarantee assistance.
- Assist customer in troubleshooting major cable boxes and RC (Remote Control) issues.
- Sending out Repair technicians for internal and external cable wiring issues.
TWC( (Time Warner Cable, Spectrum Charter) ----------

Tier 2 internet Technical Specialist
-Assist customer in port forwarding like (xbox and another gaming console).
-Handle hardcore troubleshooting for emails, modem gateway, and phone services. (changing wifi
password, bridging Routers and assist customers for hotspot connectivity) etc.
-Sending out technicians for repairs ( modem replacements and TAP activation and SRO orders.)
-Process payments and bill explanation.
-Provision telephone modems and gateway.
-update real time outages in local areas and provide ETR( estimated time of repair).
-Activating Modems and Troubleshoot minor Home phone issues.
-Provide support for online Application and Real-time support for Hotspot connectivity.
-process SRO for drop bury Order,
BBBY( Bed-bath and Beyond) Retail specialist-
-Assist customer processing order online.
-processing freight claims
- Answer customer inquiry about product and more etc.
SME ( work line)
-Take Sups Calls
- Assist Agent in queries and other product support Analysis
- Provide Coaching and feed back real time
-Attend in calibration session and provide feedback on the process.
-review account for valid adjustment and provide callbacks.
-Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes, and policies are applied.
-Resolve issues relevant to project/program deliverable(s) within the area of expertise.
-Obtain or provide approval for changes to rules, processes, and policies.
ATL( Assistant team Lead)
-Setting targets for both individuals and teams
-Measuring the performance of both individuals and teams
-Offering Agents guidance and feedback
-Helping to optimise procedures
-Finding ways to motivate Agents
-Ensuring Agents adhere to company policy, e.g. attendance
-Updating, and preparing performance reports for, the Call Centre Manager
Temp Back up Trainer ; ( Comcast SIk and Big south billing support)
-Develop digital and print educational material (e.g. videos and manuals)
-Organise classroom-style seminars about product features and sales techniques
-Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
-Identify individual and team skills gaps
-Schedule regular training sessions (e.g. monthly or quarterly)
-Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
-Coordinate mentor ship programs for new customer service representatives
-Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)