Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.64/hour ($1,472.00/month)

Associates degree

Last Active

June 22nd, 2026 (3 days ago)

Member Since

July 4th, 2018

Profile Description

Since 2008, I have been working in the BPO industry catering various companies based in the US. Thru the years I've worked as a Customer Service Representative, Sales Supervisor, and as a Financial ---------- tails of my job description that enhance my skills are the following:
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. 
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical hardware and software issues involving internet connectivity, and email clients.
- Research required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to appropriate resource. 
- Accurately process and record call transactions using a computer and designated tracking software. 
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. 
- Organize ideas and communicate oral messages appropriate to listeners and situations. 
- Follow up and make scheduled call backs to customers where necessary. - Stay current with system information, changes and updates. 
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product(Mobile Phones & Tablets) or service 
- Explain products(Mobile Phones & Tablets) or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Conduct client or market surveys in order to obtain information about potential customers.
With the skills I've acquired thru the years of my experience, I believe that it can contribute to the service you offer to your client. For me everyday is a learning experience, if my background is not helpful to you, I love taking new task as a part of learning to honed me as a better person from who I am yesterday.