Karen

Virtual Assistant

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $2.49/hour ($480.00/month)

Associates degree

Last Active

July 15th, 2026 (6 days ago)

Member Since

June 29th, 2018

Profile Description

I was excited to see your opening for a Virtual Assistant, and I hope to be invited for an interview.
My background includes serving as a Data Entry,Research, Admin Support and also Customer service associate within both call-center and retail environments. Most recently, I worked on the customer service desk for Discount-Mart, where my responsibilities included handling customer merchandise returns, issuing refunds/store credits, flagging damaged merchandise for shipment back to vendors and providing back-up cashiering during busy periods.
Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking.
Thank you for your time—I look forward to learning more about this opportunity!
Sincerely,
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Top Skills

E-Commerce » Shopify

Experience: 1 - 2 years

I handled customer communications, order updates, tracking status, chargebacks and supplier coordination to ensure smooth store operations.

Customer Support » Email Support

Experience: 1 - 2 years

providing customer support for online businesses, where I handled email inquiries, order updates, and general customer concerns. My role involved responding to customers with genuine, personalized messages, assisting with order changes, tracking deliveries, and resolving issues in a timely and caring manner.

Office and Administration » Data Entry

Experience: 1 - 2 years

I have experience providing data entry and administrative support for online businesses. My work involves accurately entering customer information, orders, and product details into various platforms, including Shopify and other eCommerce tools.

Other Skills

Customer Support

Experience: 1 - 2 years

Handling emails, chat messages, and social media inquiries promptly and politely Resolving order issues, processing refunds, exchanges, and tracking shipments Coordinating with suppliers and internal teams to provide accurate information to customers Maintaining detailed records and following workflows to ensure consistency and accuracy Providing proactive support to prevent issues and ensure a positive customer experience