Chat Support Representative,Admin Staff,Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

July 7th, 2026 (2 days ago)

Member Since

June 25th, 2018

Profile Description

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With over 5 years of experience in e-commerce customer support and remote operations, I specialize in managing high-volume customer care queues and optimizing workflows. I have a strong track record of handling client-facing communication, resolving complex inquiries, and working closely with logistics teams to track down shipments and manage order discrepancies.

### Tech Stack & Tool Proficiencies

I am highly adaptable to various support, operations, and e-commerce platforms, including:

* **CRMs & Support Desk:** Gorgias, Zendesk, HubSpot, and Salesforce.


* **E-Commerce & Order Management:** Shopify, WooCommerce, Ordoro, and NetSuite Oracle.


* **Operations & Project Management:** Airtable, Notion, Canva, Forethought AI, and SQL.



### Core Competencies

* **Customer Care Operations:** Managing customer interactions across email, live chat, social media, and backend storefront channels to maintain high service standards.


* **Issue Resolution:** Handling order tracking, returns, refunds, product inquiries, and account updates efficiently.


* **Process Optimization:** Creating and maintaining comprehensive Standard Operating Procedures (SOPs) to slash response times and elevate overall service quality.



I am an exceptionally dedicated, tech-savvy professional with a background in Information Technology. Whether working independently or collaborating with a larger team, I focus on meeting key performance metrics, keeping response times low, and delivering a high-quality experience for customers.