Results-oriented Operations Manager with 11 years of deep-rooted experience in the Customer Service industry, including over 3 years leading high-performing teams and scaling business efficiency. Specializes in optimizing the eCommerce ecosystem, with a proven track record of 3+ years managing backend logistics, customer experience (CX), and automation workflows specifically within the Shopify platform. A strategic problem-solver skilled at bridging the gap between technical infrastructure, frontline support, and business growth to maximize daily revenue.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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