Karlwin

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelor of Science in Information Technology - Graduate

Last Active

April 22nd, 2024 (3 days ago)

Member Since

June 5th, 2018

Profile Description

I worked as a Technical Support and Customer Service representative for about 8 years. I’ve worked for a VoIP company, a renowned Fortune 500 bank, and as a Remote Desktop Specialist (Geek Squad Agent). I have good communication skills and am proficient in both writing and speaking in the English language. I also possess a fine combination of troubleshooting/problem-solving and soft skills developed through years of handling both technical issues and billing concerns. I was a Tier 2 agent for most of my technical support experience.

I have ample knowledge about computers both hardware and software, peripherals, printers, and also telephony and networking. As an IT graduate, I have a strong grasp of programming concepts. I was the Project Manager and the Technical Writer for our Capstone Project. I can work in a multicultural environment, am a fast learner, have a good work ethic, can work with little to no supervision but at the same time am a team player, and most of all my strength lies in being able to adapt and adjust on any given situation and to integrate my job into my lifestyle to give it the attention and focus it needs. These are the reasons why I consider myself suitable if not perfect for online jobs, remote work, and freelancing.

For the past 4 years, I have worked as a screenwriter/scriptwriter and content writer. Together with my production team in Kuzuma Studios which I'm a founder of, I've worked on music videos, corporate AVPs, marketing videos, commercials, and short films. I am a storyteller at heart, a musician (songwriter), and an avid enthusiast of cinema. I also have experience working on an animation project as a lead writer.

I also do Lead Generation. I am currently managing a local Artist/Musician helping him build his career through Social Media, expanding his digital presence, and conceptualizing and executing video content or ideas for his YouTube Channel. The said musician is also my songwriting partner as we work together to compose songs/jingles of any genre for clients.

Top Skills

Marketing » Content Creation » Blogging

Experience: 2 - 5 years

I've been a content writer for varying niches since 2019. I am a very versatile writer and can incorporate storytelling to what I do to keep our readers engaged, entertained, and informed.

Marketing » Content Creation » Scriptwriting

Experience: 2 - 5 years

Conceptualizing, developing, and executing ideas regardless of the medium is one of my biggest strengths.

Customer Support

Experience: 5 - 10 years

8 years of customer support experience via phone and chat.

Other Skills

Marketing » Content Creation » Video Content Creation

Experience: 2 - 5 years

I've been conceptualizing, developing, and producing various video content projects for the past 4 years.

Customer Support » Technical Support

Experience: 5 - 10 years

8 years of customer support/technical support experience for Vonage, Citibank, and Geek Squad.

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

I worked in the BPO industry for 8 years catering to US-based clients via phone support. I've also been writing content for 4 years and counting now so needless to say English is indeed my second language and I am very confident of my command of it.

Marketing » Content Creation » Creative Writing

Experience: 2 - 5 years

I've been working freelance as a script and film writer since 2019.

SEO

Marketing » Video Marketing

Experience: 2 - 5 years

I've written scripts and screenplays for multiple projects such as advertisements and corporate videos.

Marketing » Social Media Management » Social Media Marketing

Experience: Less than 6 months

I have some experience managing some social media pages for business and personal endeavors mostly in the creative field i.e. film/video production, film projects, musical artists, and more.

Basic Information

Age
36
Gender
Male
Website
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Address
Tests Taken
English
C2(Advanced/Mastery)
Uploaded ID
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