Joanna

Virtual Assistant Expert 

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

High school diploma

Last Active

May 31st, 2022 (713 days ago)

Member Since

June 5th, 2018

Profile Description

•Administrative Assistant & Support- Present
  - Zoho Expert

  -Do and create payroll

  -Support & assist team members with tool issues

  - Monitor daily attendance

  - Submit daily monitorings

• Bookkeeper/ Virtual Assistant- Present
  -Works with Receipt Bank

  - Reconcile Xero Account

  - Xero Certified

  -Update Business Processes
 
  -Design company business cards and brochures

  -Perform Administrative task

• Technical Support Representative (Centurylink Account)- May 2016 –
December 2017
   - Provide instruction for
some basic troubleshooting over the phone
  
- Process technician dispatch if necessary
  
- Take supervisory calls
  
- Do coaching to agents and set target
 
• Customer Service Representative (Hairclub account/ Chase Fraud Account)-
August 2013- June 2014
   - Handle large volume of calls
   - Do appointment setting
   - Provide accurate information
   - Handle irate customers
 
• Front Desk Officer/ Marketing Assistant- October 2010 – June 2011
  - Attending clients concern
  - Scheduling clients appoints for
their orientation
  - Prepare marketing paraphernalia
  - Encode application forms
 of
• Cashier- July 2009 – November 2009
  
- Assist customers when they are about to pay their bills
  
- Take reservation calls
  
- Make sure to have the accounting ledger up to date
 
   

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support

Customer Support » Technical Support

Other Skills

Customer Support » Email Support

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Office and Administration » Personal Assistant

Accounting

Accounting » Xero

Accounting » Bookkeeping

Marketing » Social Media Management » Facebook marketing

Human Resources

Customer Support » Phone Support

Office and Administration » Translation

Office and Administration » Email Management

Basic Information

Age
34
Gender
Female
Website
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Address
Sibonga, Cebu
Tests Taken
IQ
Score:  119
DISC
Dominance: 40
Influence: 16
Steadiness: 22
Compliance: 23
English
C2(Advanced/Mastery)
Uploaded ID
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Davonna Willis

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