•Administrative Assistant & Support- Present
- Zoho Expert
-Do and create payroll
-Support & assist team members with tool issues
- Monitor daily attendance
- Submit daily monitorings
• Bookkeeper/ Virtual Assistant- Present
-Works with Receipt Bank
- Reconcile Xero Account
- Xero Certified
-Update Business Processes
-Design company business cards and brochures
-Perform Administrative task
• Technical Support Representative (Centurylink Account)- May 2016 –
December 2017
- Provide instruction for
some basic troubleshooting over the phone
- Process technician dispatch if necessary
- Take supervisory calls
- Do coaching to agents and set target
• Customer Service Representative (Hairclub account/ Chase Fraud Account)-
August 2013- June 2014
- Handle large volume of calls
- Do appointment setting
- Provide accurate information
- Handle irate customers
• Front Desk Officer/ Marketing Assistant- October 2010 – June 2011
- Attending clients concern
- Scheduling clients appoints for
their orientation
- Prepare marketing paraphernalia
- Encode application forms
of
• Cashier- July 2009 – November 2009
- Assist customers when they are about to pay their bills
- Take reservation calls
- Make sure to have the accounting ledger up to date
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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